Taylor Chmelsky
Silver Springs,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Security door controls
Camarillo, California
09.2013 - 04.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
Education
GED -
West Valley Occupational Center
Woodland Hills, CA07-2009
Skills
- Training and mentoring
- Quality Assurance
- Technical Support
- Problem-Solving
- Customer-focused
- Deadline-oriented
- Skilled multi-tasker
- Product Knowledge
- Customer Relationship Management (CRM)
- Team Building and Leadership
- Account Management
- Staff Training
- Administrative Support
Timeline
Customer Service Manager
Security door controls
09.2013 - 04.2024
GED -
West Valley Occupational Center