Taylor Ciriaco
New Castle,DE
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Corporation Service Company
Wilmington, DE
11.2021 - Current
- Responsible for ensuring that annual business reports and business licenses were filed correctly at corresponding jurisdictions.
- Assisted with maintaining companies' good standings within various jurisdictions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Responsible for ensuring that the company's records were up to date with client information.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Sales Associate
Marshalls & HomeGoods
Newark, DE
05.2021 - 11.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor of Arts - Criminal Justice
University of Delaware
Newark, DE08-2024
Minor - Forensic Science
University of Delaware
Newark, DE08-2024
Skills
- Inbound and Outbound Calling
- Account updating
- Product Knowledge
- Data Entry
- Data Collection
- Documentation
- Payment Processing
- Typing proficiency
- Multi-Task Management
- Store maintenance
- Report creation
- Filing
- Microsoft PowerPoint
- Client Relations
- Microsoft Excel
- Microsoft Outlook
- Research
- Order Fulfillment
- Salesforce
Timeline
Customer Service Representative
Corporation Service Company
11.2021 - Current
Sales Associate
Marshalls & HomeGoods
05.2021 - 11.2024
Bachelor of Arts - Criminal Justice
University of Delaware
Minor - Forensic Science
University of Delaware