Summary
Overview
Work History
Education
Skills
Strengthsandinterests
Timeline
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Taylor Clark

Maynard,MA

Summary

Go-To-Market Leader with over 15 years (3 people manager, 12 IC) of experience specializing in partner and customer strategies. I bring a strong track record of success in roles across enablement, marketing, sales, and customer success. I am a results-driven professional with a proven ability to foster cross-functional collaboration, delivering impactful outcomes for our organization, customers, and partners. My focus is on driving strategic initiatives that align with business objectives and create lasting value for all stakeholders.

Overview

12
12
years of professional experience

Work History

Manager, Partner Enablement

Klaviyo
Boston, MA
01.2022 - Current
  • Lead the global partner enablement team within the Go-To-Market organization, overseeing 2 direct reports and managing 4 dotted-line reports across EMEA and APAC
  • Drive strategic initiatives focused on partner growth, enhancing customer engagement (multi-product adoption), and generating revenue (ARR), utilizing diverse channels such as in-person and virtual events, partner communications, and prescriptive content
  • Own and manage all partner-facing communications, including major product announcements, company updates (pricing, organizational changes), and partner program updates
  • Oversee the development and delivery of course and certificate content, enabling partners to effectively sell and service the Klaviyo product

Senior Customer Education Specialist

Klaviyo
05.2020 - 01.2022

Customer Success Manager

Klaviyo
06.2019 - 05.2020

Customer Success Manager

Apptopia, Inc
Boston, MA
01.2018 - 06.2019
  • Manage $140k MRR across ~70 logos, including Twitter, Turner, Verizon
  • Responsible for onboarding, relationship management, retention, expansion & QBRs
  • Monthly churn average of 1.43% vs
  • 2% quota and 2.9% company churn, #1 on team
  • 150% to monthly upsell quota of $1000 MRR, #1 on team
  • Lead in implementation of CS software such as Planhat, HubSpot for better tracking & process

Principal Inbound Strategist

NewBreed Marketing
Burlington, VT
09.2016 - 09.2017
  • Work directly with C-Suite, VP & Director level on full funnel Sales & Marketing strategy and reporting for our enterprise clients, including ShoreTel, TDS Telecom, ServiceTitan
  • Highest bookings on team with over $325,000 in 2017, 195% to quota on $21,000/month quota

Senior Account Manager

HubSpot, Inc
Cambridge, MA
07.2012 - 01.2014
  • Maintained legacy BoB of over 1500 customers/$600k in MRR, largest book at HubSpot
  • Reduced churn from running 3.5% to 2.2% running average

Education

Harvard Extension School
05.2010

B.S. - Economics

Suffolk University
Boston, MA
12.2008

Skills

  • Program development
  • Content creation
  • Public speaking
  • Salesforce
  • Klaviyo
  • HubSpot
  • Internal collaboration
  • Data visualization

Strengthsandinterests

Highly skilled in process development, Content creation, Public speaking & presentation, Salesforce, Klaviyo, HubSpot, Golf, Advertising, Debate, Billiards, Travel, Skiing, PC games, Spending time with family, Volunteering for Stow Conservation Trust in Stow, MA

Timeline

Manager, Partner Enablement

Klaviyo
01.2022 - Current

Senior Customer Education Specialist

Klaviyo
05.2020 - 01.2022

Customer Success Manager

Klaviyo
06.2019 - 05.2020

Customer Success Manager

Apptopia, Inc
01.2018 - 06.2019

Principal Inbound Strategist

NewBreed Marketing
09.2016 - 09.2017

Senior Account Manager

HubSpot, Inc
07.2012 - 01.2014

Harvard Extension School

B.S. - Economics

Suffolk University

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