Taylor Cobbins
Oakland,CA
Summary
Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive demeanor and Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process . I am results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Allied Universal
06.2023 - 09.2025
- Front desk associate answering calls and questions for clients while Delivering exceptional customer service .
- Ensured security by screening and regulating entry.
- Conducted comprehensive building and grounds patrols to detect potential issues.
- Conflict resolution
Unarmed Security Guard
PalAmerican Security
12.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
Concierge
Connected Concierge
08.2022 - 01.2023
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisting with Amenity bookings , residential tours , and mail/packages
Unarmed Security Officer
Proficient Protection Agency
03.2022 - 06.2022
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of allsecurity breaches and investigations.
Front Desk Concierge
InterSolutions, LLC
01.2022 - 04.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk
Senior Server
Pacifica Senior Living
08.2019 - 01.2020
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Teacher Assistant
Kim's Kids Daycare
06.2017 - 01.2019
- Teacher assisting managing a group of 8months-6years old
- Assisting in daily creative development activities also encouraging good hygiene
- Monitoring behavior and safety
Education
High school diploma -
Oakland High School
Oakland, CA05.2019
Skills
- Customer service
- Data entry
- Conflict resolution
- Phone etiquette
- Professional Communication
- Situational awareness
Certification
Guard Card
Languages
English
Native or Bilingual
Additional Information
First Aid and CPR certified
Timeline
Unarmed Security Guard
Allied Universal
06.2023 - 09.2025
Unarmed Security Guard
PalAmerican Security
12.2022 - 03.2023
Concierge
Connected Concierge
08.2022 - 01.2023
Unarmed Security Officer
Proficient Protection Agency
03.2022 - 06.2022
Front Desk Concierge
InterSolutions, LLC
01.2022 - 04.2022
Senior Server
Pacifica Senior Living
08.2019 - 01.2020
Teacher Assistant
Kim's Kids Daycare
06.2017 - 01.2019
High school diploma -
Oakland High School
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