Taylor Coggins
Eau Claire
Summary
Adaptable trainer recognized for strong communication and problem-solving skills in customer service roles. Proven ability to mentor staff, address performance issues, and ensure compliance with health and safety regulations.
Hardworking and a passionate job seeker with strong organizational skills who is eager to secure this job. Ready to help the company's goals. Known for being adaptable, creative and being able to problem solve. Able to learn quickly and apply the new skills learned.
Demonstrates strong communication, teamwork skills with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude to work and is committed to learning and growing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Trainer
Culver's Restaurant
Eau Claire, WI
04.2022 - Current
- Trained new crew members on food preparation and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Monitored team performance to maintain high service quality and efficiency.
- Developed training materials to enhance onboarding process for new hires.
- Fostered a positive work environment, promoting teamwork and employee morale among crew members.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Night Stocker
Walmart
Chippewa Falls, WI
01.2025 - 05.2025
- Organized inventory and ensured optimal stock levels for merchandise display.
- Collaborated with team members to restock shelves efficiently during overnight hours.
- Operated pallet jacks to transport products safely throughout the store.
- Assisted in training new staff on stocking procedures and safety protocols.
- Monitored expiration dates on perishable items, ensuring compliance with quality regulations.
- Implemented improved layout strategies for backroom organization, increasing accessibility of stock items.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary for seamless business operations during night shifts.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Provided backup support to other departments as needed, demonstrating versatility and teamwork capabilities.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Cashier Trainer
Hyvee Fast and Fresh
Eau Claire, WI
04.2021 - 01.2022
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Developed training materials to enhance cashier efficiency and service quality.
- Conducted performance evaluations for cashiers, identifying areas for improvement.
- Mentored staff in conflict resolution techniques to improve customer interactions.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at end of each shift.
Waitress Trainee
Z's Restaurant Bar and Grill
Chippewa Falls, WI
01.2019 - 04.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in managing daily operations and maintaining cleanliness standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled cash transactions and processed payments efficiently at point of sale.
- Monitored guest feedback to enhance overall dining experience and satisfaction.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Clinical Nursing Assistant - Nursing
Chippewa Valley Technical College
Eau Claire, WI12-2028
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Decision-making
- Safe food handling
- Coaching and mentoring
- Opening and closing procedures
- Restaurant standards
- Worker training
- Hygiene practices
- Adaptability and flexibility
- Reliability
- Effective communication
- Organizational skills
- Multitasking
- Problem-solving abilities
- Teamwork and collaboration
- Critical thinking
Accomplishments
- Improved customer satisfaction scores from 80% to 85%
- Documented and resolved waste product 75% to 65%
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
Certification
Clinical Nursing Assistant
Languages
Italian
Elementary
Timeline
Night Stocker
Walmart
01.2025 - 05.2025
Crew Trainer
Culver's Restaurant
04.2022 - Current
Cashier Trainer
Hyvee Fast and Fresh
04.2021 - 01.2022
Waitress Trainee
Z's Restaurant Bar and Grill
01.2019 - 04.2019
Clinical Nursing Assistant - Nursing
Chippewa Valley Technical College