Taylor Collins
Woodridge,IL
Summary
Dynamic professional with extensive experience in CRM administration and customer service at Williams Lea. Educated over 700 personnel, significantly enhancing project efficiency and conflict resolution. Demonstrated multitasking and data entry skills, consistently achieving exceptional results in fast-paced environments. Recognized for strong collaborative teamwork and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Office Administration/Scheduler
Zano Salons & Day Spa
Naperville, USA
01.2014 - 06.2025
- Excellent interpersonal and communication skills to interact with diverse individuals
- Coordinate a high volume of calls and visitors
- Delivered accurate information to callers and visitors about company policies and procedures, enhancing their understanding of operations.
- Maintained professional demeanor while ensuring confidentiality in sensitive interactions, fostering trust among clients and colleagues.
- Operated multi-line phone systems to manage incoming calls effectively.
- Operated effectively in a high-end, fast-paced environment, prioritizing guest satisfaction and attention to detail.
CRM Administrator
Williams Lea-Contracted by Goldman Sachs
Chicago, USA
01.2009 - 01.2013
- Trained over 700 global personnel in CRM application functionalities, enhancing user proficiency.
- Coordinated across multiple teams and geographies to streamline project execution and communication.
- Managed projects, addressing diverse needs across departments and teams.
- Participated in strategic calls to influence Sales Support strategy development.
- Resolved customer conflicts through proactive research and immediate follow-up actions.
- Updated user guides to reflect evolving market demands and service level agreements, improving user accessibility.
- Delivered exceptional customer service support, addressing a variety of client issues.
Financial Assistant
Schumann Financial
Wheaton, USA
01.2006 - 01.2009
- Assisted with multi-million dollar personal investment deals, contributing to successful client outcomes
- Executed financial trades, preparing and processing necessary client forms for external companies
- Communicate clearly and effectively with clients, co-workers and third parties
- Oversaw daily operations of small business, enhancing organization and operational efficiency
Sales Associate
Nordstrom
Oak Brook, USA
01.2005 - 01.2006
- Achieved recognition as a top 10 daily sales performer multiple times.
- Retail sales in high-end women’s fashion
- Guided clients in selecting fashion items that complemented their personal style.
- Completed the Management Training Program
Education
Associates Degree - Marketing and Merchandising
College of DuPage
Glen Ellyn, IL01.2003
Skills
- Multitasking efficiency
- CRM proficiency
- Customer service excellence
- Collaborative teamwork
- Data entry accuracy
- SQL database management
Awards
Nominated by my peers for an Exceptionals Award for outstanding customer service and commitment to our team’s goals.
Timeline
Office Administration/Scheduler
Zano Salons & Day Spa
01.2014 - 06.2025
CRM Administrator
Williams Lea-Contracted by Goldman Sachs
01.2009 - 01.2013
Financial Assistant
Schumann Financial
01.2006 - 01.2009
Sales Associate
Nordstrom
01.2005 - 01.2006
Associates Degree - Marketing and Merchandising
College of DuPage