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Results driven client services professional with extensive experience in fraud investigation, account verification, and healthcare intake coordination. Proven ability to resolve complex claims, ensure compliance, and enhance customer and patient satisfaction. Skilled at streamlining workflows, mentoring team members, and maintaining accurate records. Known for attention to detail, problem solving, and delivering high quality service in both financial and healthcare settings.

21 Years Of Healthcare Experience. Hardworking Experienced Intake, Office Management, and Healthcare Administration Professional, experienced in optimizing productivity, efficiency and exceptional service and quality care across various environments. Highly dependable, ethical, and reliable supportive leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management and excellent problem solver. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development, leading to high performing teams.

Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.

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Detail-oriented and bilingual (English/Spanish) Front Desk Coordinator with over 6 years of experience in healthcare, nonprofit, and customer service environments. Proven ability to manage high-volume client intake, appointment scheduling, insurance verification, and administrative tasks with accuracy and professionalism. Recognized for delivering exceptional customer service, maintaining strict HIPAA compliance, and improving operational efficiency. Adept at supporting mental health services and collaborating with diverse teams to ensure smooth day-to-day operations.

Taylor Collins

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Intake Coordinator

Intake Specialist

Customer Service Representative

Customer Service Representative

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High School -

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Intake Coordinator

Intake Specialist

Customer Service Representative

Customer Service Representative

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High School -

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