Knowledgeable Operations Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
12
12
years of professional experience
Work History
Manager, Security Operations
ZeroFox
Remote
09.2022 - Current
Led cross-functional teams to develop and implement strategic initiatives enhancing cybersecurity solutions.
Streamlined project workflows, improving efficiency in client onboarding processes.
Collaborated with stakeholders to define project requirements and deliverables, ensuring clarity and alignment.
Conducted performance reviews, providing constructive feedback and mentoring team members for professional growth.
Managed resource allocation effectively, optimizing team productivity and project outcomes.
Facilitated training sessions for staff on best practices in cybersecurity risk management strategies.
Implemented process improvements resulting in reduced turnaround times for service delivery and client response actions.
Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Lead Physical Security Intelligence Analyst
ZeroFox
Remote
01.2022 - 09.2022
Analyzed threat intelligence data to identify potential risks and vulnerabilities for clients.
Developed actionable reports on social media threats, enhancing client awareness and response strategies.
Collaborated with cross-functional teams to integrate intelligence findings into organizational practices.
Conducted comprehensive investigations of digital incidents, providing insights for proactive security measures.
Streamlined data collection processes, increasing efficiency in intelligence reporting workflows.
Developed standard operating procedures for intelligence operations and activities.
Assisted in creating high-level intelligence briefs for senior-level personnel.
Pioneered use of open-source intelligence, significantly enriching organization's information pool with minimal additional cost.
Physical Security Intelligence Analyst
ZeroFox
Baltimore, MD
01.2021 - 01.2022
Analyzed threat intelligence data to identify trends and vulnerabilities impacting organizational security.
Developed actionable insights by synthesizing information from diverse sources for decision-making processes.
Collaborated with cross-functional teams to enhance incident response protocols and threat mitigation strategies.
Conducted in-depth research on cyber threats, ensuring timely updates to risk assessment frameworks.
Strengthened situational awareness among key stakeholders by delivering concise, actionable intelligence briefings.
Maintained subject matter expertise in assigned areas of responsibility through ongoing professional development activities.
Cyber Intelligence Analyst
LookingGlass
Reston, VA
05.2018 - 01.2021
Analyzed cyber threat intelligence to identify potential vulnerabilities and mitigate risks.
Developed strategic assessments for emerging threats and trends in cybersecurity landscape.
Collaborated with cross-functional teams to enhance incident response protocols and procedures.
Conducted thorough investigations into security breaches, providing actionable recommendations for improvement.
Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
Produced detailed reports on threat intelligence findings, ensuring clear communication of risks to stakeholders.
Graduate Research Assistant
The University of Texas at San Antonio
San Antonio, TX
01.2016 - 12.2017
Conducted literature reviews to support research initiatives and ensure relevance of findings.
Collaborated with faculty to design experimental protocols and methodologies for various projects.
Analyzed data using statistical software, enhancing accuracy of research outcomes and interpretations.
Assisted in preparing grant proposals, contributing to funding acquisition for departmental research activities.
Mentored undergraduate students in research techniques, fostering skill development and academic growth.
Utilized advanced statistical software to analyze large datasets, uncovering key insights for informed decisionmaking.
Reviewed and synthesized relevant research articles to inform the development of research questions and hypotheses.
Recorded data and maintained source documentation following good documentation practices.
Completed administrative and research duties per professor request.
Working Student
Russell Equestrian Center
San Antonio, TX
05.2016 - 08.2017
Assisted in daily care and management of equestrian facilities, ensuring safety and cleanliness.
Supported training sessions by preparing equipment and maintaining optimal conditions for horses.
Collaborated with instructors to organize events, enhancing community engagement and participation.
Monitored horse health and behavior, promptly reporting issues to supervisors for timely intervention.
Camp Counselor
Switch Willo Stables
Austin, TX
05.2014 - 08.2014
Supervised daily camp activities, ensuring safety and engagement for all participants.
Developed and implemented educational programs focused on horsemanship and animal care.
Mentored junior counselors, fostering teamwork and enhancing their skills in managing groups.
Evaluated camper progress and provided constructive feedback to enhance learning experiences.
Facilitated conflict resolution among campers, promoting a positive and inclusive environment.
Conducted safety training sessions, improving awareness of best practices in equestrian activities.
Education
Master of Science - Political Science
The University of Texas At San Antonio
San Antonio, TX
12-2017
Bachelor of Arts - Political Science
The University of Texas At San Antonio
San Antonio, TX
12-2015
Skills
Customer service
Team leadership
Time management
Decision-making
Interests
Equestrian: Competing at the National Level in Eventing
Animal Care: Assisting with equine care at boarding facilities
Participating in fundraising events to support local charities, schools, or community projects
Getting involved in local advocacy groups to promote positive change in the community