Taylor Contreras
Racine,WI
Summary
Dental operations leader who partners across clinics to improve scheduling, productivity, and operational and financial KPI performance. Brings hands-on management of staff, training, compliance, budget goals, and patient experience while helping reduce costs and strengthen team engagement.
Overview
11
11
years of professional experience
Work History
Clinic Manager
Dental Associates
Sturtevant, WI
04.2021 - Current
- Achieved financial and budgetary goals through strategic planning and resource allocation.
- Partner with multiple clinics within the region to optimize schedules, workflows, improve productivity, and achievement of operational and financial KPIs.
- Oversee compliance of clinical areas with OSHA, CDC, and HIPAA standards.
- Provided leadership and clear instructions, delegating tasks to ensure smooth patient flow and support for providers while maintaining hands-on involvement with staff.
- Promoted a collaborative and accountable work environment that enhanced engagement, retention, and satisfaction among providers and staff.
- Provide coaching, training, and feedback to staff.
- Resolve patient conflicts in a professional and timely manner.
- Maintain a strong, patient-centered focus.
- Troubleshot IT and facility equipment issues, ensuring operational efficiency.
Shift manager
McDonalds
Mount pleasant, WI
12.2015 - 12.2021
- Led shift to deliver fast, accurate, and friendly customer service
- Resolved customer complaints effectively and concerns with grace and humility
- Delegated staff to areas within store for optimal productivity and efficient operations
- Oversee the food and safety quality and standards
- Monitored labor costs, minimized food waste, and met financial targets
- Reconciling the nightly deposits
Education
Dental assisting Program -
Gateway Technical College
Kenosha, WI01-2021
Skills
- Clinical operations
- Performance metrics
- KPI tracking
- Quality assurance
- Schedule optimization
- Patient flow coordination
- Staff coaching
- Employee training
- Performance coaching
- Team leadership
- Decision making
- Problem solving
- Conflict resolution
- Relationship building
PROJECTS & ADDITIONAL EXPERIENCE
- Productive metric scorecard tracking 2026, Focusing on opportunities within the clinic to help promote productivity. Spending time with the clinic staff on the floor to find areas of improvements. Update KPIs to watch what makes a difference for our production while working with multiple clinics and creating ideas, and standard works.
- Staff Engagement Committee 2026, I created a committee within the clinics to help foster a more positive work environment. We develop monthly calendars with fun activities, outings, potlucks, staff appreciation days, spirit weeks and days I buy treats or cook for the staff.
- Schooling & computer programs 2020-2021, Graduated Dental assisting Program at Gateway Technical College 2021, Graduated Highschool on 4.0 honor roll, Business technology operations workshop covering Microsoft Office at GTC 2020
Timeline
Clinic Manager
Dental Associates
04.2021 - Current
Shift manager
McDonalds
12.2015 - 12.2021
Dental assisting Program -
Gateway Technical College