TAYLOR COOPER
Summary
Versatile administrative and customer service expert skilled in enhancing operational efficiency. Background spans banking, medical billing, and call center environments, demonstrating strong capabilities in account reconciliation, data management, and compliance. Adept at fostering positive customer relationships while maintaining high standards of accuracy.
Overview
8
8
years of professional experience
Work History
Banking Specialist
USAA
Brandon, FL
05.2023 - 01.2024
- Assisted members with checking and savings account maintenance, balance inquiries, transfers, deposits, and online/mobile banking issues to ensure smooth banking experiences.
- Performed identity verification and adhered to strict authentication protocols to protect sensitive financial information..
- Investigated customer inquiries about account balances, interest rates, and fees to provide accurate information and resolve concerns.
Call Center Representative
e- Insurance Inc
Clearwater, FL
08.2022 - 02.2023
- Achieved performance metrics in call quality, accuracy, adherence, and customer satisfaction, contributing to overall service excellence.
- Screened inbound calls, verified customer eligibility, and prepared callers for licensed agent consultations to ensure seamless support.
- Entered and updated customer data in CRM systems accurately, facilitating effective enrollment and follow-up processes.
Administrative Specialist
Adecco Staffing
Palm Harbor, Florida
10.2021 - 04.2022
- Executed multi-system medical and Medicaid billing for health services, ensuring timely reimbursement and accuracy.
- Performed monthly account reconciliation to verify billing accuracy, maintaining financial integrity.
- Ensured compliance with privacy regulations in secure handling of confidential documents to protect sensitive information.
Virtual Assistant
Creative Expressions
Crystal River, FL
01.2019 - 01.2020
- Coordinated content, planned social media, and followed up with clients to enhance brand operations.
- Processed invoices, tracked payments, and prepared proposals and contracts to ensure smooth transactions for high-value clients.
- Scheduled, booked, and coordinated travel logistics for private dining events and client engagements.
Merchandising Assistant Store Manager
Dollar Tree
Clearwater, FL
06.2016 - 11.2018
- Led recruiting, hiring, and training of new employees, ensuring effective onboarding and team integration.
- Conducted regular store audits to pinpoint improvement areas, facilitating timely corrective actions.
- Implemented inventory management practices that ensured optimal stock levels and organized product displays.
Education
Certificate of Technical Studies - Health Information/Medical Records Technology/Technician
Pinellas Technical College
St. Petersburg, FL01-2018
Certificate of Technical Studies - Customer Service Management
Pinellas Technical College
Clearwater, FL02-2013
High School Diploma -
New Life Christian Academy
Lakeland, FL05-2010
Skills
- Account reconciliation
- Identity verification
- Quality assurance
- Performance metrics
- Documentation management
- Workflow management
- CRM software
- Software troubleshooting
- Microsoft Office
- Report preparation
- Attention to detail
- Inter-department collaboration
- Schedule coordination
- Internet research
Awards
- National Student Leadership Conference, American Youth Foundation, 2008
- Promotion to Management at 6 Months, Dollar Tree Stores, 2015
- Employee of the Month Awarded Twice, Dollar Tree Stores, 2015
Accomplishments
- Top Performance in Call Center Metrics, e-Telequote Insurance, 2023
- Recognized for Improving Workflow Processes, Adecco Staffing, 2021
Affiliations
- Volunteer, Vacation Bible School - Dunedin, FL (2008-2009)
- Member, Friends of Tarpon Environmental Group - Tarpon Springs, FL (2025-2026)
Languages
English
Full Professional
Spanish
Limited
Timeline
Banking Specialist
USAA
05.2023 - 01.2024
Call Center Representative
e- Insurance Inc
08.2022 - 02.2023
Administrative Specialist
Adecco Staffing
10.2021 - 04.2022
Virtual Assistant
Creative Expressions
01.2019 - 01.2020
Merchandising Assistant Store Manager
Dollar Tree
06.2016 - 11.2018
Certificate of Technical Studies - Health Information/Medical Records Technology/Technician
Pinellas Technical College
Certificate of Technical Studies - Customer Service Management
Pinellas Technical College
High School Diploma -
New Life Christian Academy