TAYLOR CORLISS
Jacksonville Beach
Summary
Energetic, enthusiastic, and patient-focused healthcare professional with experience guiding individuals through treatment options, coordinating care with providers, and ensuring a seamless patient experience. Skilled in consultative communication, scheduling, and care coordination. Excellent conflict resolution skills, reliable and dependable.
Overview
5
5
years of professional experience
Work History
Patient Resource Specialist
PONTE VEDRA PLASTIC SURGERY
05.2023 - Current
- Guided patients through treatment options by providing detailed education on procedures, timelines, and expected outcomes to support informed decision-making.
- Conducted personalized consultations to assess patient needs and recommend appropriate future treatment plans based on provider protocols.
- Manage insurance inquiries, pre-authorizations and claims
- Coordinate physician schedules for consultations, procedures and follow up appointments
- Address patient inquiries with accuracy and empathy
- Familiar with NexTech and ModMed scheduling systems for coordinating appointments
Customer Service Representative
MILLIONAIR JAX- CECIL FIELD
Jacksonville
07.2021 - 05.2023
- Responsible for on-site communications for this FBO airfield in Jacksonville
- Coordinated fuel service for incoming aircraft and on ground services such as hotel and car rentals
- Represented MillionAir as face-to-face representative with air crew, staff and walk in customers.
- Addressed customer inquiries and concerns with courtesy and tact
Education
High School Graduate -
West Nassau High School
Callahan, FLSkills
- Microsoft Office Suite
- Reliable
- Responsible
- Time management skills
- Care coordination
Timeline
Patient Resource Specialist
PONTE VEDRA PLASTIC SURGERY
05.2023 - Current
Customer Service Representative
MILLIONAIR JAX- CECIL FIELD
07.2021 - 05.2023
High School Graduate -
West Nassau High School