Vivian Alvarez
Summary
Patient Resource Specialist- with a proven track record in crisis intervention and exceptional customer service. Expert in patient assessments and fostering relationships, I effectively bridge cultural gaps, ensuring comprehensive care. Recognized for maintaining confidentiality and enhancing patient outcomes through empathetic support and effective communication.
Resource management professional, highly prepared for roles involving coordination and optimization. Successfully led initiatives to enhance resource utilization and streamline processes, making tangible impact on operational efficiency. Known for collaborative team efforts and adaptability, with strong skills in strategic planning and effective communication.
Overview
23
23
years of professional experience
Work History
Patient Resource Specialist
Columbus Regional Hospital
02.2023 - Current
- With a proven track record in crisis intervention and exceptional customer service
- Expert in patient assessments and fostering relationships, I effectively bridge cultural gaps, ensuring comprehensive care
- Recognized for maintaining confidentiality and enhancing patient outcomes through empathetic support and effective communication
- Skills: Patient care, patient assessments, crisis intervention, customer service experience
Parent Engagement Interpreter
Bartholomew Consolidated School Corporation
03.2021 - 02.2023
- Adaptability, Multitasking, Time Management, Bilingual (Spanish & English) Classroom Management
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Legal Secretary
Therman Law Office
01.2011 - 10.2013
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of attorney.
Legal Secretary
Stan Wilcox and Associates
03.2002 - 04.2009
- Enhanced attorney productivity with proficient management of case files and schedules.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
- Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
Education
Graduate Certificate - LPN
Ivy Tech
03.2025
Certificate - Trained Medical Interpreter
GLOBO Language Solutions
03.2025
Skills
- Patient care
- Patient assessments
- Crisis intervention
- Customer service experience
- Behavioral assessments
- Referral experience
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Patient Resource Specialist
Columbus Regional Hospital
02.2023 - Current
Parent Engagement Interpreter
Bartholomew Consolidated School Corporation
03.2021 - 02.2023
Legal Secretary
Therman Law Office
01.2011 - 10.2013
Legal Secretary
Stan Wilcox and Associates
03.2002 - 04.2009
Graduate Certificate - LPN
Ivy Tech
Certificate - Trained Medical Interpreter
GLOBO Language Solutions
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