Alina Li
Portland,OR
Summary
Dedicated and highly motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Recognized for thriving in fast-paced environments while mastering new skills quickly and efficiently. Demonstrates effective time management and organizational capabilities, ensuring tasks are completed with precision and care. Eager to embrace entry-level opportunities that foster personal growth while contributing to the organization's success.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist (Resource) (PASR)
OHSU
04.2024 - Current
- Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU healthcare providers and staff) that meet or exceed the service standards of the healthcare industry.
- Coordinate patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff.
- Serve as a liaison and information resource for physicians and nursing support staff. Return phone messages.
- Prepare and mail patient information packets. Direct patients to appropriate providers for other health care issues.
- Complete and route direct referrals to other clinical services.
- Enter patient information accurately into the electronic medical record when necessary.
- Maintains a service-based working knowledge of oncology practice.
- Is responsible for verifying patient eligibility and securing referral/authorization prior to the outpatient appointment or inpatient admission.
- Checks out patients in person for clinic visits, procedures, and infusion appointments.
- Responsible for connecting the patient with the appropriate individual to progress their care in the clinic.
Patient Care Coordinator
Adventist Health Medical Center
11.2022 - 04.2024
- Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival.
- Answers multiple phone lines and intercom, and communicates appropriately.
- Gives appropriate attention to complaints/requests as needed.
- Receives, interprets, verifies and processes physicians' orders.
- Admits/discharges daily patients and creates charts.
- Provides clerical support for departmental meetings, projects and activities as needed.
- Completes and forwards all required information, charts, records, documents as requested.
- Requests previous patient records from medical records as needed.
- Maintains department records, reports, statistics.
- Orders and maintains an adequate inventory of all office supplies and equipment.
- Identifies current status of patient's insurance, as well as range of benefits.
- Identifies and collects co-payments and limits of services for all patients.
- Provides appropriate forms to billing and other departments.
- Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones.
ROI Patient Access Representative
Orthopedics Northwest
Tigard, OR
10.2021 - 07.2022
- Reviewing and processing information requests from patients, physicians and other medical professionals, insurance companies and others.
- Prepping the charts with standard forms and verifying the patient's medical information.
- File maintenance and other duties related to maintaining patient records.
- Protect the security of medical records to ensure that confidentiality is maintained (HIPAA Compliance).
- Release information to patients or agencies according to regulations.
- Reviewed records for completeness, accuracy, and compliance with regulations.
- Process patient admission or discharge documents.
- Scan patient's FMLA paperwork, disability papers, patient medical forms into patients chart.
- Compiled and maintained patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
- Enter data, such as demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into the computer.
Assistant Manager
Good Taste
Vancouver, WA
06.2016 - 06.2022
- Assistant Manager
- Good Taste Restaurant
- Function/Duties of Position:
- Leads/ advises the team to maintain job accuracy and function of duties
- Verifies employee schedules and ensure new hires understand their roles and duties
- Long-term experience working in fast-paced work environment
- Practice time management skills while serving up to 7 tables at a time
- Communicate with customers in English & Chinese (Cantonese)
- Take food/beverage orders, answer questions about food options
- Deliver orders to customers in a timely manner
- Ensure quantity, quality and accuracy
- Clean and prepare tables between customers
- Maintain restaurant's appearance
- Act as cashier and complete money transactions quickly and accurately
- Provide excellent customer service while maintaining professionalism.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Interviewed potential job candidates and made hiring recommendations to general manager.
Administrator
GSL Labs
Portland, OR
06.2020 - 06.2021
- Intake patient information from RUNNER to provide to RN prior to test
Assist with paperwork and recordkeeping
Update and maintain patients' health records
Process insurance claims in compliance with law requirements
Use medical and accounting software
Report patient information in timely and accurate manner in applicable systems
May be asked to audit records to ensure 100% accuracy
May be asked to pull data from medical and accounting software
May be asked to answer the office phone and direct patient inquiries appropriately
May be asked to collaborate with doctors and nurses to stage test/lab supplies or patient forms
prior to testing
Expected to ensure compliance with procedures and the maintenance of confidential health
information practices.
Patient Care Coordinator
Education
Associate's Degree Of Applied Science - Health Information Management
Portland Community College
Portland, OR6 2023
Skills
- Microsoft Word
- Time Management
- Patient Scheduling
- Excel
- Customer Service
- Patient Care Coordination
- Access
- People Oriented
- Payment Collection
- Powerpoint
- Team Player
- Patient Care
- Epic System
- Medical Terminology
- Medical Records Request
- HIPAA Compliance
- Patient Documentation
- Attention to Detail
LANGUAGES
Cantonese
Toishanese
English
Timeline
Patient Access Specialist (Resource) (PASR)
OHSU
04.2024 - Current
Patient Care Coordinator
Adventist Health Medical Center
11.2022 - 04.2024
ROI Patient Access Representative
Orthopedics Northwest
10.2021 - 07.2022
Administrator
GSL Labs
06.2020 - 06.2021
Assistant Manager
Good Taste
06.2016 - 06.2022
Associate's Degree Of Applied Science - Health Information Management
Portland Community College