Taylor Correia
Farmingdale,ME
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated team player with outgoing, positive demeanor.
Overview
9
9
years of professional experience
Work History
Deputy Clerk
Town Of Harrison
Harrison, ME
11.2019 - 03.2022
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
- Attended relevant board and committee meetings and work sessions and prepared minutes of assemblies to maintain transparency of office.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Received and routed business correspondence to correct departments and staff members.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
911 Communications Supervisor
Lewiston/Auburn 911 Center
Auburn, ME
08.2014 - 11.2019
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
Front Office Manager
Complete Dentistry
Wilton, ME
04.2016 - 05.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to telephone, email and in person inquiries for appointments, billing and concerns.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Assistant Preschool Teacher
Little Hands Big Hearts Preschool
Dayton, ME
11.2013 - 08.2014
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Assisted teacher with developing creative program suitable for preschool children.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Organized snack time and nap hours.
Behavioral Health Professional
Saco River Health Services
Waterboro, ME
09.2012 - 11.2013
- Assisted clients by helping develop skills and behaviors necessary to modify behavior.
- Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Assisted case managers with treatment plans.
Education
High School Diploma -
Massabesic High School
Waterboro, ME06.2011
Skills
- File and Database Management
- Data Gathering
- Schedule Management
- Data Recording
- Record Sorting and Filing
- Spreadsheet Development
- Office Supply Management
- Customer Satisfaction
- Call Records Maintenance
- Prioritizing Situations
Timeline
Deputy Clerk
Town Of Harrison
11.2019 - 03.2022
Front Office Manager
Complete Dentistry
04.2016 - 05.2017
911 Communications Supervisor
Lewiston/Auburn 911 Center
08.2014 - 11.2019
Assistant Preschool Teacher
Little Hands Big Hearts Preschool
11.2013 - 08.2014
Behavioral Health Professional
Saco River Health Services
09.2012 - 11.2013
High School Diploma -
Massabesic High School
Added Value
Computer Skills: MS Office (Word, Excel, PowerPoint), TRIO
References
Available upon request