Taylor Cox
6076 Sperry Rd Apt B4 Theodore,AL
Summary
Dynamic, compassionate, and socially aware business professional with extensive background in customer service and communication possessing cross-industry skills, superior presentation abilities, a passion for excellence, an eye for detail, and a creative flair.
Overview
16
16
years of professional experience
Work History
Sales Representative
U-Haul International
03.2023 - Current
- First point of contact for all incoming calls to U-Haul locations in the US and Canada
- Generated additional sales opportunities with assumptive cross-selling techniques
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
MEDICAL BILLING REPRESENTATIVE
TRUBRIDGE
01.2020 - 03.2020
- Answered incoming phone calls and made outbound reminder calls
- Processed payments to patients accounts
- Dealt with sensitive, HIPAA related data
CUSTOMER SERVICE REPRESENTATIVE
THE RESULTS COMPANY
08.2018 - 12.2018
- First point of contact for all incoming calls to BCBS of Tennessee
- Met call time requirements while upholding excellent customer service
- Gathered/verified member demographic information
SALES ASSOCIATE
UNCLE DOUG'S PRODUCE AND CATERING
08.2009 - 05.2018
- Operated cash register
- Dealt with complaints and requests with professionalism and patience
Education
BACHELOR OF SCIENCE - General Business Major
University of South Alabama
Skills
- Computer Applications
- Advanced Computer Applications
- Microsoft Office
- Applied Statistics
- Google Analytics
- SAP
Timeline
Sales Representative
U-Haul International
03.2023 - Current
MEDICAL BILLING REPRESENTATIVE
TRUBRIDGE
01.2020 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
THE RESULTS COMPANY
08.2018 - 12.2018
SALES ASSOCIATE
UNCLE DOUG'S PRODUCE AND CATERING
08.2009 - 05.2018
BACHELOR OF SCIENCE - General Business Major
University of South Alabama