Aric Hayes
Belgrade
Summary
Motivated and adaptable IT professional with 8 years of experience in the fast-paced restaurant industry, now leveraging a strong foundation in technology to pursue a career in IT support. Currently completing a Bachelor of Applied Science in Information Technology at Western Governors University, with hands-on knowledge of both Windows and Linux environments. Skilled in computer repair, troubleshooting, and customer service, with a proven work ethic and dedication to continuous growth. Eager to bring problem-solving expertise and a people-first mindset to a help desk or technical support role while advancing within the IT field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cook/Restaurant Employee
Cracker Barrell
11.2012 - 04.2022
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Education
Bachelor of Applied Science - Information Technology
Western Governors University
Salt Lake City, UT12-2025
Skills
- IT Support & Helpdesk Support
- Troubleshooting & Issue Resolution
- Networking Fundamentals
- Operating Systems: Windows & Linux
- IT Security & Infrastructure
- System Administration
- Web Development: HTML & CSS
- ITIL 4 Foundation Certified
- Google IT Support Specialization
- Certified in IT Security, System Administration, & IT Infrastructure
- Certified in Networking & Operating Systems
- Certified in HTML & CSS
- Exceptional Customer Service
- Strong Multitasking Abilities
- Cleaning & Organizational Skills
- Quick Learner with a Growth Mindset
Certification
- ITIL 4 Foundation, PeopleCert - Issued November 2024
- IT Security: Defense Against the Digital Dark Arts, Google - Issued May 2024
- System Administration and IT Infrastructure Services, Google - Issued May 2024
- Google IT Support Specialization, Google - Issued May 2024
- Operating Systems and You: Becoming A Power User, Google - Issued May 2024
- Technical Support Fundamentals, Google - Issued April 2024
- The Bits and Bytes of Computer Networking, Google - Issued April 2024
- Learn CSS Course, Codecademy - Issued August 2022
- Learn Intermediate CSS Course, Codecademy - Issued August 2022
- Learn HTML Course, Codecademy - Issued August 2022
Languages
Serbian
Elementary
Russian
Elementary
Timeline
Cook/Restaurant Employee
Cracker Barrell
11.2012 - 04.2022
Bachelor of Applied Science - Information Technology
Western Governors University
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