Taylor Dean
Rocky Point,NC
Summary
Proven professional with a track record of enhancing customer service and sales at First Bank. Excelled in cash handling and relationship building, significantly improving client trust and financial service referrals. Demonstrated exceptional time management and decision-making skills, ensuring operational excellence and compliance across roles.
Overview
9
9
years of professional experience
Work History
Bank Teller
First Bank
06.2022 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Audited fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
Store Manager
Smoker Friendly
05.2018 - 06.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Office Assistant
Piggly Wiggly Grocery Store
10.2015 - 05.2018
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
North Brunswick High School
Leland, NC06-2016
Skills
- Cash handling expertise
- Time management proficiency
- Regulatory compliance
- Relationship building
- Multitasking and organization
- Time management
- Decision-making
Timeline
Bank Teller
First Bank
06.2022 - Current
Store Manager
Smoker Friendly
05.2018 - 06.2022
Office Assistant
Piggly Wiggly Grocery Store
10.2015 - 05.2018
High School Diploma -
North Brunswick High School
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