Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Taylor Dixon

WINSTON SALEM,NC

Summary

Dedicated individual who successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge, experience and innovation to organizations. With over 10 years of customer service experience. Committed to providing quality service and results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cultural Ambassador I

Novant Health, Inc
05.2017 - Current
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.

Leasing Consultant

Crowne Club Apartments
10.2017 - 05.2023
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Branch Sales and Service Representative

PNC Bank
08.2013 - 02.2016
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Master of Arts - Spanish Translation And Interpreting

Wake Forest University
Winston-salem, NC
05.2017

Bachelor of Interdisciplinary Studies - Communications

Western Kentucky University
Bowling Green, KY
12.2012

Skills

  • Fluent in Spanish
  • Medical Terminology
  • Video Remote Services
  • Bilingual Customer Service
  • Sales Techniques
  • Compliance Standards
  • Revenue Generation

Certification

  • CoreCHI, Certification Commission for Healthcare Interpreters- 2021

Languages

Spanish
Native or Bilingual

Timeline

Leasing Consultant

Crowne Club Apartments
10.2017 - 05.2023

Cultural Ambassador I

Novant Health, Inc
05.2017 - Current

Branch Sales and Service Representative

PNC Bank
08.2013 - 02.2016

Master of Arts - Spanish Translation And Interpreting

Wake Forest University

Bachelor of Interdisciplinary Studies - Communications

Western Kentucky University

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Taylor Dixon