Taylor Dixson
Shreveport,LA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Globe Life
McKinney, Texas
04.2023 - 02.2025
- Providing assistance and support to customers, ensuring their satisfaction, and maintaining a positive relationship between the business and its clientele.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Teleperformance
Shreveport, LA
12.2019 - 01.2023
- Answering inbound calls on customers' health care plans.
- Assisting customers with finding a PCP according to the customer's insurance network.
- Educating customers on health insurance information to better assist customer questions.
- Assisting customers in finding information on health insurance rates.
Dietary Clerk
Och
Shreveport, Louisiana
04.2013 - 11.2019
- Attended weekly meetings with the Dietary Manager regarding upcoming menu changes or specials.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Assisted in training new dietary staff members on proper procedures and protocols.
- Followed dietary procedures in accordance with established policies.
- Adhered to all safety guidelines while preparing meals for patients.
- Prepared and served food to patients according to their dietary restrictions.
- Stocked food and other supplies for main kitchen and units.
- Greeted visitors in a professional manner when they came into the cafeteria area.
- Cleaned and sanitized kitchen equipment on a regular basis.
- Ensured that menus were updated regularly based on availability of ingredients or changes in nutritional requirements.
- Served specific meals to patients with special dietary needs.
Education
Billing And Medical Coding
Florida Technical College
Orlando, FL05-2025
High School Diploma -
CE Byrd High School
Shreveport, Louisiana05-2013
Skills
- Medical coding
- Billing procedures
- Healthcare regulations
- Patient communication
- Customer service
- Data entry
- Time management
- Problem solving
- Attention to detail
- Professionalism
- Call center experience
- De-escalation techniques
- Punctuality and reliability
- Customer relations
- Active listening
- Problem-solving abilities
- Microsoft office
- Multitasking Abilities
- Phone etiquette
Timeline
Customer Service Representative
Globe Life
04.2023 - 02.2025
Customer Service Representative
Teleperformance
12.2019 - 01.2023
Dietary Clerk
Och
04.2013 - 11.2019
Billing And Medical Coding
Florida Technical College
High School Diploma -
CE Byrd High School