TAYLOR DODUS
Olmsted Township,Ohio
Summary
Detail-oriented Administrative Support Specialist with 6+ years of experience. Specializing in executive support and healthcare administration. Proven ability to manage confidential medical records, streamline administrative processes, and provide logistical support to executives.
Utilizes organizational skills to support medical teams and improve patient outcomes. Track record of proactive problem-solving and effective collaboration in fast-paced healthcare settings. Proficient in Microsoft Office Suite, multiple medical records systems, and communication across diverse teams and patient populations.
Overview
7
7
years of professional experience
Work History
Nonprofit Medical Coordinator
Healthnetwork Foundation
05.2025 - Current
- Acted as a liaison between patients, families, healthcare professionals and hospital systems to address concerns, arrange future care, build relationships and resolve issues promptly.
- Arranged connections between the CEO and internal/external contacts, facilitating prompt communication and problem resolution.
- Conducted research on potential donors, helping to identify new funding sources for the organization's mission.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings, providing appropriate guidance and support during challenging moments.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Provided administrative support to executive staff, increasing their focus on strategic initiatives by handling day-to-day tasks.
Administrative Assistant— Radiology Department
Southwest General Health Center
02.2021 - 04.2025
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Completed physical and digital documents, charts and reports to meet business and patient need.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Digitized over medical records and organized files.
- Reviewed diagnostic images' quality and filed diagnostic images in appropriate patient records.
Patient Access Services Rep
University Hospitals St. John Medical Center
03.2020 - 05.2021
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information using Soarian Financials.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Verified demographics and insurance information to register patients in computer system.
Medical Biller
Engage Healthcare Business Services
10.2018 - 05.2019
- Assessed medical codes on patient records and prepared invoices to be submitted to insurance companies.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Filed and submitted insurance claims.
- Used the Microsoft excel software system to manage provider schedules.
Education
Bachelor of Science - Psychology
Indiana University East
Richmond, IN01.2020
Associate of Arts - Education
Cuyahoga Community College
Westlake, OH01.2018
Skills
- Account Management
- Administrative Support
- Communication
- Client Needs Assessment
- HIPAA compliance
- Medical Terminology
- Microsoft Office Software
- Organizational Skills
Timeline
Nonprofit Medical Coordinator
Healthnetwork Foundation
05.2025 - Current
Administrative Assistant— Radiology Department
Southwest General Health Center
02.2021 - 04.2025
Patient Access Services Rep
University Hospitals St. John Medical Center
03.2020 - 05.2021
Medical Biller
Engage Healthcare Business Services
10.2018 - 05.2019
Associate of Arts - Education
Cuyahoga Community College
Bachelor of Science - Psychology
Indiana University East
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