Taylor Dolan
Massillon
Summary
Dynamic barista with expertise in espresso machine operation and a solid problem solver, honed at Ohio Roasting Company. Recognized for creating personalized beverages that enhanced customer satisfaction and trained new team members with positive reinforcement. Proven ability to maintain high standards in a fast-paced environment while ensuring quality and consistency.
Overview
2
2
years of professional experience
Work History
Barista
Ohio Roasting Company
08.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista
The Human Bean
11.2023 - 07.2024
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
No Degree - Business Marketing
Stark State College
Canton, OH05-2030
Skills
- Display case merchandising
- Dining room maintenance
- Espresso machine operation
- Tea expertise
- Latte art
- Opening and closing duties
- Solid problem solver
- POS systems
Timeline
Barista
Ohio Roasting Company
08.2024 - Current
Barista
The Human Bean
11.2023 - 07.2024
No Degree - Business Marketing
Stark State College