Taylor Drouillard
Lake Charles,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Customer-focused sales professional with dedication to safe driving and meeting delivery deadlines. Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service.
Overview
11
11
years of professional experience
Work History
Route Sales Representative
Frito Lay
Lake Charles, LA
03.2022 - Current
- Developed and implemented strategies to increase sales volume.
- Developed and maintained relationships with current customers.
- Conducted daily pre-trip inspections of delivery vehicles.
- Organized deliveries according to customer needs.
- Loaded, unloaded, and delivered product in a timely manner.
- Delivered product to customers in a safe and courteous manner.
- Maintained accurate records of all deliveries and pickups.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Assisted with merchandising displays at customer locations when requested.
- Responded quickly to customer inquiries regarding products or services.
- Adhered to company safety policies while operating company vehicle.
- Participated in promotional activities such as special events, trade shows.
- Utilized effective problem solving skills when resolving customer issues.
- Maintained an organized work space at all times.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Promoted positive relationships with customers to maintain consistent sales.
- Planned and organized routes within territory to maximize efficiency and time.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Cross-sold additional products to customers depending upon merchandise needs.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Resolved customers' complaints regarding products or services.
- Organized merchandise and sales promotion displays to attract customers.
- Kept accurate logs of all deliveries and trips.
- Informed regular customers of new products or services and price changes.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Collected money, provided change and recorded transactions on receipts.
- Issued sales promotion materials to customers to boost sales.
- Recorded deliveries and daily sales transactions.
- Performed regular maintenance on delivery vehicle.
Maintenance Crew Member
Ben Co.
Sulphur, LA
01.2020 - 05.2022
- Inspected building interiors and exteriors for needed repairs or replacements.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Cut grass around the perimeter of the building using a lawn mower.
- Trimmed trees and bushes to maintain a neat appearance at all times.
- Replaced door handles and hinges when necessary for security purposes.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
Sales Associate
Dollar Tree Stores
Sulphur, LA
05.2019 - 09.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assistant Manager
Stage Stores
Sulphur, LA
03.2013 - 05.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Parkview Baptist School
Sulphur, LA02-2013
Skills
- Product Merchandising
- Safe Vehicle Operation
- Sales Development
- Product displays
- Sales Forecasting
- Sales representation
- Route Planning
- Merchandise Sales
- Product Distribution
- Route Management
- Performance Tracking
- Vehicle Maintenance
- Product Promotions
- Stock Rotation
- Team Support
- Display building
- Issue Resolution
- Merchandising Strategies
- Needs Assessment
- Sales Presentations
- Service Management
- Product Promotion
- Sales Goals
- Account development
- Vehicle safety
- Client Relations
Timeline
Route Sales Representative
Frito Lay
03.2022 - Current
Maintenance Crew Member
Ben Co.
01.2020 - 05.2022
Sales Associate
Dollar Tree Stores
05.2019 - 09.2021
Assistant Manager
Stage Stores
03.2013 - 05.2019
High School Diploma -
Parkview Baptist School