Taylor Dunn
Summary
Innovative technology professional with several years of diverse technological and interpersonal experience. Incredibly skilled at enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onboarding and Implementation Expert
Visual Matrix
04.2022 - Current
- Maintain SLAs by using Zoho ticketing software, ensuring timely resolution of over 50 implementation requests and 75 support tickets monthly.
- Continually work with new clients to guide them through the onboarding process, with a consistently over 95% customer happiness rating.
- Successfully resolve complex software/network issues using advanced troubleshooting techniques, achieving an 100% customer satisfaction rating.
- Maintain a comprehensive database with 50+ detailed records of integration processes and solutions, providing accessibility and accuracy for future reference.
- Manage over 10+ concurrent onboarding projects at any given time
- Develop and maintain checklists for all software integrations to ensure all steps adhere to best practices and regulatory requirements.
Assistant Production Manager
Mayday Ice Cream
12.2018 - 04.2022
- Managed production operations for 10 stores, overseeing a team of 6 employees and ensuring production targets of 500 gallons of ice cream per week
- Introduced lean manufacturing principles that reduced production labor costs by 20% and maintained the same output efficiency
- Collaborated with 10 Restaurant General Managers to process 30+ orders monthly, ensuring on-time delivery and customer satisfaction
- Maintained 100% compliance with health and safety regulations, conducting monthly audits and training sessions for employees
General Manager
Hyppo LLC
04.2017 - 12.2018
- Recruited, trained, and mentored a team of 25 staff, achieving a 90% employee satisfaction rate
- Managed inventory for a diverse product range, maintaining accuracy in stock levels and reducing excess inventory through strategic procurement and forecasting
- Produced comprehensive financial reports, analyzing weekly, monthly, and annual revenues and expenses
Education
High School Diploma -
Cass High School
White, GA05-2014
Skills
- SaaS Support Technician
- Multitasking
- Adaptability
- Excellent Customer Service
- Communication Skills
- Fast Learner
- Teamwork
- Ability to Work Under Pressure
- Critical Thinking and Problem Solving
- Effective Time Management
Certification
Cisco Certified Network Associate (CCNA)
CompTIA Security+ - Computing Technology Industry Association (CompTIA).
Hobbies and Interests
- Drumming
- Music
- Learning
- Biking
- Cruising
Timeline
Onboarding and Implementation Expert
Visual Matrix
04.2022 - Current
Assistant Production Manager
Mayday Ice Cream
12.2018 - 04.2022
General Manager
Hyppo LLC
04.2017 - 12.2018
High School Diploma -
Cass High School
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