Taylor Eady
Tampa,FL
Summary
Customer service professional with strong communication and organizational skills, skilled in streamlining enrollment processes, dispatching, scheduling and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Dispatch
RocketPest Control
Tampa Fl
11.2025 - Current
- Answered high-volume inbound and outbound calls regarding pest control services, inspections, and customer inquiries.
- Scheduled residential and commercial pest control appointments while maximizing technician efficiency.
- Dispatched technicians based on routes, availability, emergency calls, and service priorities.
- Maintained communication with field technicians throughout the day to provide schedule updates and assist with routing changes.
- Confirmed appointments and contacted customers regarding arrival windows, reschedules, and follow-up services.
- Entered customer information, service notes, and work orders accurately into company software.
Enrollment Specialist
Knowledge Quest
Tampa, FL
05.2022 - Current
- Understood and thoroughly explained services provided to customers and potential customers.
- Improved student enrollment rates by effectively communicating program benefits and requirements.
- Facilitated smooth transitions for transfer students by closely collaborating with admissions teams at partner institutions.
- Conducted research and identified market trends to develop better strategies for sales.
Customer Service Representative
OneTouch Direct
Tampa, FL
03.2021 - 04.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Tampa Bay Tech High School
Tampa, FL08.2014
Skills
- Customer service
- Billing
- Enrollment
- Relationship management
- Data analysis
- Dispatch/Scheduling
- Retention
Skills
- Billing Procedures
- Client Relationship Building
Timeline
Customer Service Representative/Dispatch
RocketPest Control
11.2025 - Current
Enrollment Specialist
Knowledge Quest
05.2022 - Current
Customer Service Representative
OneTouch Direct
03.2021 - 04.2022
Tampa Bay Tech High School