Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Epstein

Washington DC

Summary

Public Health and Psychology student at American University (B.A.. Class of 2027) with internship experience in health technology, real estate analytics, and client engagement. Dean's List student with strong skills in communication, customer experience design, and collaboration.

Overview

3
3
years of professional experience

Work History

Health Studies Intern

HLTHCard
05.2025 - 08.2025
  • Enhanced member engagement of Medicare Prescription Payment Program enrollees.
  • Assisted with development and implementation of AI-driven customer support tools, improving first-call resolution.
  • Conducted trend analysis on beneficiary feedback to improve customer experience.
  • Created onboarding materials and FAQs for new enrollees.

Real Estate Intern

Pearlman Property Management
01.2023 - 05.2023
  • Tracked KPIs for 200,000 sq. ft. multi-tenant office project.
  • Monitored leasing activity, renewals, and tenant negotiations with brokers and managers.
  • Maintained occupancy reports and delivered insights to guide management decisions.
  • Strengthened skills in data accuracy, reporting, and cross-team communication.

Education

Bachelor of Arts - Public Health And Psychology

American University
Washington, DC
05-2027

Skills

  • Customer Experience & Engagement
  • AI & Technology Integration
  • Real Estate Leasing Data & KPI Tracking
  • Qualitative & Quantitative Data Analysis
  • Communication & Presentation
  • Healthcare Policy & Public Health Programs

Timeline

Health Studies Intern

HLTHCard
05.2025 - 08.2025

Real Estate Intern

Pearlman Property Management
01.2023 - 05.2023

Bachelor of Arts - Public Health And Psychology

American University

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