Taylor Faith Willoughby
Medford
Summary
Well-rounded professional with a background in sales, customer service, and family support services. Experienced in providing supportive guidance to parents to foster healthy family environments while utilizing strong communication skills to build trust and resolve conflicts. Skilled at addressing challenges with empathy and professionalism, alongside proven ability to learn and apply effective sales techniques and customer service best practices. Brings excellent interpersonal skills, adaptability, and a passion for helping others whether supporting families or driving customer satisfaction and sales success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Exchange Parent Aide
Center For Family Services
07.2025 - Current
- Provided crisis intervention techniques to assist families during challenging situations.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
- Conducted home visits to assess family dynamics and implement effective strategies.
- Facilitated workshops for parents on effective communication and parenting skills.
- Evaluated program effectiveness through client feedback and continuous improvement initiatives.
- Encouraged positive parenting practices, resulting in improved parent-child attachment and overall emotional well-being for both generations.
- Coordinated group sessions where parents could share experiences, exchange ideas, and build connections with others facing similar challenges.
- Supported families in navigating social services and community resources.
High School Special Education Teacher
Mastery Charter Schools
07.2024 - 07.2025
- Maintained safety and security by overseeing students in recess environments.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Facilitated small group instruction sessions focusing on targeted skill areas for increased mastery levels.
- Enhanced student understanding by adapting instructional techniques to meet individual needs and learning styles.
- Assessed student abilities through various formative measures leading towards appropriate goal-setting initiatives.
RBT (Registered Behavior Technician)
Amazing Transformations
09.2023 - 07.2024
- Graph student progress and prepare reports for the district's Special Education Administrators
- Develop fun and supportive learning environments for children with special needs
- Apply the latest insights in errorless teaching to sessions with elementary school-age patients
- Increased independence in daily living tasks by providing consistent skill development support.
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.
- Adhered to ethical guidelines outlined by the Behavior Analyst Certification Board, ensuring quality care delivery across all cases.
Sales Associate
Verizon
09.2021 - 01.2023
- Facilitate retail sales of cellular phones, tablets, watches and other devices along with wireless services to the general public while demonstrating outstanding customer service
- Responsible for conducting outbound calls to prospective customers/clients, applying various telecommunications methods such as automated dialing systems
- Create additional sales opportunities through creative marketing campaigns and community involvement
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Part Time Sales Associate
Nordstrom
03.2020 - 09.2021
- Greeted customers in a warm professional manner
- Set and exceeded sales goals while supporting those of my team
- Provided honest and confident feedback to customers regarding the style and fit of merchandise
- Opened Nordstrom reward accounts as a means of building customer relationships
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Service Representative
DaVita
07.2020 - 05.2021
- Take inbound phone calls to assist referral sources as well as patients
- Provide exceptional customer service
- Create referrals to place patients into DaVita dialysis center
- Verify insurance
- Communicate thoroughly with coordinators assigned to referrals
- Attend team meetings to build with coworkers and management
- Enter patient info accurately into systems
- Confirm scheduling and availability for DaVita clinics
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built and maintained positive working relationships with patients and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
Retail Sales Consultant
T-Mobile
05.2018 - 07.2020
- Provide an exceptional customer service experience
- Assist customers with all technical problems with their devices
- Promote Sprint service to encourage others to join
- Create sales plans to increase sales in your business
- Oversaw deposits, processed financial transactions and maintained inventory.
- Handled cash transactions accurately while adhering to established security procedures.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Retention Sales Specialist
Comcast Business
07.2018 - 02.2020
- Provide an exceptional customer service experience to all our customers
- Assist customers with all technical problems with their Comcast Business equipment
- Retain customers from leaving Comcast
- Renew customers contracts while also trying to up sell them to her latest strategic products
- Developed tailored sales strategies to meet diverse client needs and drive revenue growth.
- Leveraged CRM systems to manage client relationships and track sales performance effectively.
Camp Counselor /Lead Dance Instructor
YMCA
06.2015 - 09.2017
- Make curriculum for summer camp groups
- Implement summer activities in a safe manner
- Supervise and monitor all field trips
- Ensure safety, development and skill development
- (summer position until 2017)
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led groups of children safely through variety of camp activities.
Education
Bachelor's - Criminal Justice
Rowan University
05-2025
Associate of Arts - Liberal Arts
Penn State
05-2019
High school diploma -
Creative and Performing Arts High School of Philadelphia
06.2015
Skills
- Special Education
- Communication Skills
- Patience and Flexibility
- Goal setting and tracking
- First aid and CPR
- Cultural Sensitivity
- Friendly, positive attitude
- Learning difficulties experience
- Patience and tolerance
- Relationship building
- Teamwork and collaboration
Certification
- RBT Certification
- First Aid Certification
- CPR Certification
- Driver's License
- Certified Recovery Specialist
- Teaching Certification
- Professional Educator License
- LPC
- LSW
- LMFT
Timeline
Exchange Parent Aide
Center For Family Services
07.2025 - Current
High School Special Education Teacher
Mastery Charter Schools
07.2024 - 07.2025
RBT (Registered Behavior Technician)
Amazing Transformations
09.2023 - 07.2024
Sales Associate
Verizon
09.2021 - 01.2023
Patient Service Representative
DaVita
07.2020 - 05.2021
Part Time Sales Associate
Nordstrom
03.2020 - 09.2021
Retention Sales Specialist
Comcast Business
07.2018 - 02.2020
Retail Sales Consultant
T-Mobile
05.2018 - 07.2020
Camp Counselor /Lead Dance Instructor
YMCA
06.2015 - 09.2017
Associate of Arts - Liberal Arts
Penn State
High school diploma -
Creative and Performing Arts High School of Philadelphia
Bachelor's - Criminal Justice
Rowan University
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