Taylor Felton
Montgomery,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart-Remote
07.2023 - 08.2024
- I took a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues
- I handle calls professionally, proficient and quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Zaxby's-Montgomery, AL
12.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member/Carhop
Sonic Drive-In-Montgomery, AL
04.2018 - 05.2019
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
Teletech-Montgomery, AL
08.2017 - 10.2018
- Answering questions about a company's products or services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Certified Nursing Assistant - Healthcare
Trenholm Community College
07.2024
High school or equivalent -
Alabama Connections Academy Athens
05.2019
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Complaint Handling
- Critical Thinking
- Call center experience
- Microsoft Outlook
Timeline
Customer Service Representative
Walmart-Remote
07.2023 - 08.2024
Cashier
Zaxby's-Montgomery, AL
12.2022 - 03.2023
Crew Member/Carhop
Sonic Drive-In-Montgomery, AL
04.2018 - 05.2019
Customer Service Representative
Teletech-Montgomery, AL
08.2017 - 10.2018
Certified Nursing Assistant - Healthcare
Trenholm Community College
High school or equivalent -
Alabama Connections Academy Athens
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