Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Taylor Finch

Hubert ,NC

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

12
12
years of professional experience

Work History

Retail Store Manager

Ejw Outdoors
Morehead City, NC
06.2021 - Current
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved customer complaints in a professional manner.
  • Created marketing plans that increased revenue by 15% within 6 months.
  • Recruited, trained and managed a team of 20+ employees.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Ensured all safety protocols were followed at all times by staff members.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Worked closely with vendors to negotiate contracts for goods or services.

Cosmetologist

Amy’s Hair Design
Cedar Point, NC
03.2021 - 08.2024
  • Ensured proper sanitation practices were followed at all times.
  • Engaged with customers by providing friendly conversation during services.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Collaborated with other professionals in the beauty industry.
  • Developed a loyal client base through excellent customer service.
  • Managed appointments through scheduling software program.

Retail Sales Associate

Sephora
Goldsboro, NC
08.2019 - 05.2021
  • Demonstrated product features to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Provided product information and answered customer questions.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

Administrative Assistant

Playmateschildcare
Pine Level , NC
01.2013 - 10.2020
  • Conducted research on various topics as requested by management.
  • Managed database systems containing customer contact information.
  • Greeted visitors and provided general information about the company.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Processed invoices for payment using accounting software applications.
  • Answered questions from customers regarding products and services offered by the company.

Education

Associate of Applied Science - Cosmetology

Johnston Community College
Smithfield, NC
05-2021

Skills

  • Conflict resolution
  • Cash handling
  • Friendly and outgoing
  • Strategic planning
  • Point of sale systems
  • Accurate money handling
  • Dependable and reliable

Affiliations

  • I currently have been working towards applying to dental hygiene school.
  • I enjoy doing community outreach in the Emerald Isle and Morehead area.

References

References available upon request.

Timeline

Retail Store Manager

Ejw Outdoors
06.2021 - Current

Cosmetologist

Amy’s Hair Design
03.2021 - 08.2024

Retail Sales Associate

Sephora
08.2019 - 05.2021

Administrative Assistant

Playmateschildcare
01.2013 - 10.2020

Associate of Applied Science - Cosmetology

Johnston Community College

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