Taylor Frasure
Customer Service Specialist And Volunteer Coordinator
Inverness,Fl
Summary
Highly-motivated liberal arts major with finely tuned multi-tasking abilities and drive to foster productivity and organization. Offers focus for collections maintenance, effective circulation procedures, and task prioritization. Received customer recognition for personable and approachable nature.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Volunteer Coordinator and Customer Service
Floral City Library
Floral City , FL
08.2023 - Current
- Recruit, train, and coordinate volunteer work throughout branch
- Maintain records of volunteer information, schedules, and time sheets
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Assisted with volunteer appreciation events, fostering sense of community and belonging among participants.
- Strengthened customer loyalty through empathetic resolution of complaints, encouraging repeat business growth.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collected fees, fines and donations for balanced library finances.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
Library Assistant
Floral City Library
Floral City , Florida
07.2022 - 06.2023
- Book repairs and weeding of library materials
- Processing and cataloging books into the library collection
- Processing and cataloging of interlibrary loans
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Collected fees, fines and donations for balanced library finances.
- Located library materials, resources and technologies to fulfill patron requests.
Library Aid
Coastal Region Library
Crystal River, FL
03.2022 - 06.2022
- Strengthened community outreach efforts by representing the library at local events or participating in collaborative projects with other organizations.
- Contributed to effective inventory management through regular shelf-reading, identifying misplaced items, and addressing gaps in the collection.
- Supported digital literacy initiatives by helping patrons navigate electronic resources including e-books, databases, and online catalogs.
- Promoted a welcoming atmosphere by maintaining a clean, organized, and visually appealing environment for library users.
Cashier
The Home Depot
Christiansburg, VA
01.2021 - 12.2021
- Maintain registers
- Ensure customer satisfaction and conflict resolution
- Keep store displays to standard
- Ensure the compliance and cleanliness protocols and standards established for Covid-19
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Cracker Barrel Old Country Store
Christiansburg, Virginia
01.2019 - 12.2021
- Customer service, conflict resolution, and creation of pleasant workspace
- Creation and maintenance of product displays
Assistant Manager
Tuesday Morning
Christiansburg, Virginia
01.2009 - 12.2013
- All aspects of store functions
- Creation/Maintenance of all employee’s schedules
- Filing Payroll and ensuring accurate records
- Training and direction of all staff in procedures, customer service, cash registers, inventory, loss prevention
- Customer Service and Conflict Resolution
Education
BA - Double Major: History, Social Science, Minor: Russian Language
Radford University
Radford, VA 08.2016 - 05.2019
Associate Degree - General Studies
New River Community College
Dublin, VA 05.2012 - 05.2016
Skills
Proficient in MS Word
Proficient in Power Point
Archival/Research
Community and public relations
Customer Service
Teamwork and collaboration
Friendly, positive attitude
Volunteer coordination
Volunteer tasking
File and records management
Volunteer orientation and onboarding
Volunteer recruitment
Cash handling
Awards
- President’s & Dean’s Lists (multiple term recipient)
- Alice B Killian Memorial Scholarship (multiple term recipient)
- Transfer Excellency Grant (multiple term recipient)
Inprint
Digital Archives Spring 2018: Botetourt County Historical Documents Free Black Registry Collection, sole Archivist for this section
Languages
English
Native or Bilingual
Russian
Limited Working
Timeline
Volunteer Coordinator and Customer Service
Floral City Library
08.2023 - Current
Library Assistant
Floral City Library
07.2022 - 06.2023
Library Aid
Coastal Region Library
03.2022 - 06.2022
Cashier
The Home Depot
01.2021 - 12.2021
Cashier
Cracker Barrel Old Country Store
01.2019 - 12.2021
BA - Double Major: History, Social Science, Minor: Russian Language
Radford University
08.2016 - 05.2019
Associate Degree - General Studies
New River Community College
05.2012 - 05.2016
Assistant Manager
Tuesday Morning
01.2009 - 12.2013