Taylor Frates
Fall River,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Merchandising Supervisor
The Home Depot Store
Somerset, Massachusetts
09.2023 - Current
- Developed and implemented merchandising strategies to increase sales and maximize profits.
- Reviewed product performance metrics and identified areas for improvement.
- Oversee staff performance and recognize achievements.
- Monitored inventory levels, ensuring sufficient stock was available at all times.
- Assisted in associate growth through needed guidance.
- Promoted adherence to established safety procedures.
Customer Service Lead
The Home Depot Store
Bridgewater, Massachusetts
03.2021 - 09.2023
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Played a role in team development activities
- Ensured timely and safe preparation of deliveries.
- Developed strategies for improving customer satisfaction levels.
Sales Associate
The Home Depot Store
Taunton, Massachusetts
06.2018 - 03.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Ensured shelves were consistently stocked.
Education
High School Diploma -
Taunton High School
Taunton, MA06-2018
Skills
- Stock control
- POS
- Stock replenishment
- Reliable and punctual
- Store maintenance
- Markdown procedures
- Great customer service
- Driving machines
Timeline
Merchandising Supervisor
The Home Depot Store
09.2023 - Current
Customer Service Lead
The Home Depot Store
03.2021 - 09.2023
Sales Associate
The Home Depot Store
06.2018 - 03.2021
High School Diploma -
Taunton High School