Summary
Overview
Work History
Education
Skills
Activities
Timeline
CustomerServiceRepresentative

TAYLOR FREEZE

Concord,NC

Summary

Experienced server and CNA with a dynamic and compassionate approach. Worked at The Pines at Davidson, consistently enhancing customer satisfaction and increasing sales through expert upselling and personalized service. Proficient in technology, excelling in collaborative environments, showcasing critical thinking skills and a team-player attitude.

Overview

3
3
years of professional experience

Work History

Server

Cracker Barrel
06.2022 - 03.2023
  • My responsibili8es and achievements at this job were keeping people happy and providing personal service to them
  • In the kitchen and with other servers you also develop a sense of teamwork

Server

The Pines at Davidson
08.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Bubbas Bunkhouse
04.2023 - 09.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

CNA

The Pines at Davidson
03.2024 - 08.2024
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Education

High School Diploma -

West Cabarrus High School
01.2022

Some College - Nursing

Rowan Cabarrus Community College
05.2024

Skills

  • Committed
  • Determined
  • Compassionate
  • Critical Thinking
  • Team Player
  • Professional
  • Knowledgeable about technology

Activities

  • Volunteering at churches to give children Christmas gifts
  • Participating in student council and volunteering at a nursing home
  • Helping with fundraising for schools

Timeline

Server

The Pines at Davidson
08.2024 - Current

CNA

The Pines at Davidson
03.2024 - 08.2024

Server

Bubbas Bunkhouse
04.2023 - 09.2024

Server

Cracker Barrel
06.2022 - 03.2023

High School Diploma -

West Cabarrus High School

Some College - Nursing

Rowan Cabarrus Community College

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TAYLOR FREEZE