Taylor Funderburk
Vina,AL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tower Loan
Russellville, US
03.2023 - Current
- Kept suit logs updated, check book transit lists up to date, and making sure receipts being sent to home office are balanced and collected in the petty cash envelope to be mailed off
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs and preferences
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
HR Assistant
TIFFIN MOTORHOMES
Red Bay, US
04.2021 - 02.2022
- I assisted in the payroll process, along with tackling time and attendance daily
- I did a lot of reporting and was the key link between supervisors and employee relations to the HR department
- I handled conflicts and questions between all the locations for Tiffin Group, along with made all payroll changes in the system for said locations
- I headed communications for changes to policies along, payroll changes, etc
Education
High school diploma -
Red Bay High School
Red Bay, AL05-2019
Skills
- Leadership
- Cash Handling
- Interviewing
- Recruiting
- Dealership experience
- Payroll
- Cash register
- Data entry
- Administrative experience
- Clerical Experience
- Time management
- Employee Orientation
- Human resources
- Communication skills
- Sales
- Organizational skills
- Customer service
- Complaint resolution
- Scheduling
- Account updating
- Paperwork processing
- Positive and professional
- Courteous demeanor
- Complaint handling
- Adaptive team player
- Empathy and patience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Tower Loan
03.2023 - Current
HR Assistant
TIFFIN MOTORHOMES
04.2021 - 02.2022
High school diploma -
Red Bay High School