Taylor Fussell
Atlanta,GA
Summary
Dynamic, data-driven professional showcasing 6+ years of contributing to the meeting and maintaining of key company objectives. Proven track record of solving complex customer inquiries and issues and providing tailored solutions. Exceptional knowledge of the financial industry with a strong foundation in banking products and services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registration Associate
Children's Hospital of Atlanta
05.2025 - Current
- Accurately register patients for emergency services, ensuring all demographic, insurance, and consent information is complete and compliant with hospital policies.
- Provide compassionate front-line support to families and patients in a fast-paced pediatric environment,maintaining professionalism and empathy during stressful situations.
- Verify insurance eligibility and obtain necessary authorizations, reducing claim denials and improving billing accuracy.
- Collect and process copays, and deductibles with 100% accuracy.
- Enhanced communication among departments by providing clear updates on patient registration statuses,to streamline patient flow and minimize wait times.
- Worked diligently to meet or exceed departmental goals for registration completion rates, contributing positively to the organization''s overall efficiency.
- Maintain confidentiality of all patient records and adhere strictly to HIPAA regulations.
Associate Operations Processor
Wells Fargo
01.2022 - 2024
- Achieved and maintained a 95% accuracy rating while processing high-volume financial transactions, simultaneously guaranteeing complete compliance with banking regulations and internal privacy protocols.
- Supported decision-making endeavors by delivering clear, accurate information to document departments by verifying data, including the negotiability of checks and sensitive financial records.
- Drove a 20% reduction in processing errors by leveraging advanced document management tools, optimizing document management processes, and enhancing accuracy and efficiency ratings.
- Demonstrated customer service expertise by solving customer complaints and answering inquiries.
Member Services Representative
Georgias Own Credit Union
01.2021 - 01.2022
- Illustrated the ability to thrive in fast-paced, high-pressure environments by seamlessly managing high volumes of inbound and outbound calls remotely, increasing company efficiency and productivity rates.
- Increased client satisfaction ratings by 15% by utilizing an advanced skillset in effective communication and relationship building, delivering tailored solutions and driving increases in repeat business.
- Recognized as a top performer by consistently outperforming quotas, leveraging cross-selling expertise.
- Demonstrated leadership and collaboration skills, coordinating with departments to resolve customer inquiries.
- Drove a 50% increase in product adoption rates by utilizing strong interpersonal and negotiation skills.
Telephonic Intake Representative
Lincoln Financial Group
01.2019 - 01.2021
- Acted as the primary point of contact for 17M+ clients, seamlessly fostering loyalty and trust.
- Guaranteed that key company objectives were met/maintained by coordinating with 20+ team members daily.
- Adhered to deadlines by leveraging time management expertise, delivering routine documentation weekly.
- Fostered strong partnerships with key stakeholders, driving decreases in overall company costs.
- Utilized expertise in conflict de-escalation and problem-solving, executing emergency protocols when needed.
Education
High School Diploma -
Woodland High School
Stockbridge, GA01.2017
Skills
- Client Management Systems: Client Central, Fiserv, SWBC, PSCU, Salesforce, Oracle CRM Capture & Document Management; Branch Capture, SmartOffice; DocuSign Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) / Microsoft Visio / Microsoft SharePoint / Adobe Photoshop / Google Docs / Google Drive / Google Calendar / Google Plus / QuickBooks / Dropbox / Salesforce / Printers / Fax Machines / Internet / Scanners / Smart Office / Typing Speed: 60 wpm
Selected Highlights
- Achieved high client satisfaction ratings by delivering exceptional customer experiences.
- Maintained a 95% document accuracy rating while managing high-volume financial transactions.
- Demonstrated exceptional leadership and collaboration skills, coordinating seamlessly with internal and external departments and partnerships to enhance workflow and deliver better client outcomes.
Core Competencies
Customer Service | Transaction Processing | Problem-Solving | Effective Communication | Time Management | Administrative Skills | Technical Proficiency | Cross-Selling | Revenue Generation | Leadership and Collaboration
Certification
Licensed Pharmacy Technician
Timeline
Registration Associate
Children's Hospital of Atlanta
05.2025 - Current
Associate Operations Processor
Wells Fargo
01.2022 - 2024
Member Services Representative
Georgias Own Credit Union
01.2021 - 01.2022
Telephonic Intake Representative
Lincoln Financial Group
01.2019 - 01.2021
High School Diploma -
Woodland High School