Taylor Garner
/ Salt Lake City,UT
Summary
I am a dedicated customer advocate committed to delivering exceptional experiences. With a background as a passionate Solar Liaison and Renewable Energy Supporter, I bring a strong work ethic and reliability to every endeavor. My focus on cultivating enduring relationships with clients and industry partners has yielded tangible results, including driving exponential dealer growth and generating substantial revenue increases, such as taking accounts from $0 to $7.5 million within a year. Additionally, I have a proven track record of individually securing over $5.5 million in signed contracts over a 10-month period. My expertise spans sales, customer support, and dealer management, equipping me to tackle challenges with innovative and effective solutions.
Overview
4
4
years of professional experience
Work History
Commercial Energy System Consultant
Gardner Energy
West Haven, UT
04.2023 - 02.2024
- Managed complex relationships to provide multi-million dollar renewable energy solutions for commercial clients - including businesses, higher education, state, and utility grade projects.
- Negotiated pricing contracts with customers and vendors. Notable clients include Weber State University, Heber Light and Power, Salt Lake Community College, and Davis-Weber Counties Canal Company.
- Assisted in growing total company sales revenue from $1.2 million to nearly $11 million in less than a year.
- Prepared presentations and proposals for prospective customers.
- Promoted the company's products and services at trade shows and conferences.
- Built relationships with key decision makers within target organizations.
- Identified new business opportunities by networking with industry professionals.
- Developed promotional materials such as brochures, flyers, catalogs.
Dealer Sales Support Manager
Kuubix Global LLC
Visalia, CA
10.2022 - 04.2023
- Managing a team of up to 9 diverse individuals to provide customer service, in-home sales support and knowledge needed to effectively close solar sales.
- Increasing achievement of customer service level metrics from 40% to above 80% within 2 weeks of managing company-wide customer service needs. Working with key stakeholders to provide insight and ideas on company-wide processes and identifying specific strengths and growing opportunities.
- Troubleshooting software and service errors throughout multiple platforms (i.e. SOLO, Saleforce.com, Outlook).
- Preparing sales production reports for senior management and presenting in-depth updates on projected goals and plans.
- Collaborating with sales, service, finance and logistics to influence critical business growth outcomes.
Senior Dealer Account Manager
Kuubix Global LLC
07.2020 - 10.2022
- Responsible for multi-million dollar account management, relationship building with Dealers and Sales Reps, and obtaining high pressure sales goals.
- Supported up to 80% of total company sales and revenue per month through dealer partner relationships.
- Actively managed multiple accounts totaling more than $15-million.
- Audited dealer commissions to ensure accurate payout and timely disbursement of funds.
- Collaborated in-person with dealers across the nation to promote sales with blitzes and promotions.
Dealer Account Manager
Kuubix Global LLC
Visalia, CA
06.2020 - 05.2022
- Collaborated with a co-account manager to provide around the clock support to dealer partners.
- Delivered continuous training to dealer partners to maximize sales performance and customer retention skills.
- Seamlessly handled escalated sales reps and clients by providing understanding and compassion while delivering information and details.
Operations Coordinator
Kuubix Global LLC
09.2019 - 07.2020
- Main point of contact for customers throughout the entire solar construction process.
- Maintained data integrity metrics throughout various lending companies and CRMs.
- Oversaw funding and milestone approvals for multiple financiers.
Education
Some College (No Degree) -
Brigham Young University - Idaho
Rexburg, IDLegend High School
05.2015
Skills
- Relationship Building
- Verbal and Written Communication
- Detail-Oriented
- Decision Making
- Microsoft Software
- Calm and Professional Under Pressure
- Interdepartmental Collaboration
- Customer Service
- Salesforcecom Software
- Team Management
- Reliable & Trustworthy
- Five9
- Organizational Skills
- Creative Problem Solving
- Adobe Acrobat
- Home Improvement Salesperson (HIS) Licensed
References
Allyssa-Rae Davis Supervisor
Sales Manager at Gardner Energy, LLC
(360) 773-5333
Joshua Buffington Mentor
Co-founder at Kuubix Global LLC
(559) 909-8202
Skyler Mitchell Co-Worker
(801) 645-9861
Timeline
Commercial Energy System Consultant
Gardner Energy
04.2023 - 02.2024
Dealer Sales Support Manager
Kuubix Global LLC
10.2022 - 04.2023
Senior Dealer Account Manager
Kuubix Global LLC
07.2020 - 10.2022
Dealer Account Manager
Kuubix Global LLC
06.2020 - 05.2022
Operations Coordinator
Kuubix Global LLC
09.2019 - 07.2020
Some College (No Degree) -
Brigham Young University - Idaho
Legend High School