Dedicated and customer-focused professional with 6 years of experience delivering exceptional service in fast-paced environments. Skilled in active listening, conflict resolution, and building strong client relationships to enhance satisfaction and loyalty. Adept at handling high-volume inquiries with efficiency and empathy, while maintaining a positive and professional demeanor. Proven ability to identify customer needs, provide tailored solutions, and collaborate with cross-functional teams to improve processes and service quality. Committed to creating positive customer experiences and contributing to organizational success.