Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Taylor Gilyard

Albany,GA

Summary

Dedicated and customer-focused professional with 6 years of experience delivering exceptional service in fast-paced environments. Skilled in active listening, conflict resolution, and building strong client relationships to enhance satisfaction and loyalty. Adept at handling high-volume inquiries with efficiency and empathy, while maintaining a positive and professional demeanor. Proven ability to identify customer needs, provide tailored solutions, and collaborate with cross-functional teams to improve processes and service quality. Committed to creating positive customer experiences and contributing to organizational success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Road Runner Sports
07.2024 - Current
  • Resolved customer concerns, ensuring timely documentation and accurate system updates.
  • Reviewed member accounts, providing education on services and insurance coverage.
  • Partnered with internal departments to resolve escalated issues and improve service efficiency.

Customer Service Representative

BD
02.2022 - 06.2024
  • Handled 60+ daily inquiries regarding orders, billing, and product information with high accuracy.
  • Coordinated with billing and sales teams to resolve disputes, improving customer retention.
  • Processed returns and exchanges, reducing turnaround time by 15%.

Customer Service Representative

Chico's FAS
08.2020 - 01.2022
  • Achieved sales goals by recommending merchandise and enrolling customers in rewards programs.
  • Built a loyal customer base through personalized service and clienteling.
  • Processed orders, returns, and exchanges efficiently, ensuring accuracy and customer satisfaction.

Education

High School Diploma -

Manatee High School
Bradenton, FL

Skills

  • Customer Service & Support Conflict Resolution Active Listening
  • Problem-Solving Communication Multitasking & Organization
  • Data Entry Medical Coding CRM & Order Management Systems

Timeline

Customer Service Representative

Road Runner Sports
07.2024 - Current

Customer Service Representative

BD
02.2022 - 06.2024

Customer Service Representative

Chico's FAS
08.2020 - 01.2022

High School Diploma -

Manatee High School
Taylor Gilyard