Taylor Gladden
Austin,Texas
Summary
Motivated and dependable worker with leadership experience in customer service, team supervision, and client relations. Strong communication skills, ability to multitask in fast-paced environments, and a proven track record of delivering excellent customer experiences. Seeking to contribute strong work ethic and reliability in a professional workplace.
Overview
3
3
years of professional experience
Work History
Tanning Consultant
Tan It All
08.2024 - 03.2026
- Provided personalized consultations to clients, recommending tanning services based on skin type, goals, and preferences.
- Educated customers on the safe use for all tanning equipment and protocols.
- Maintained a clean and sanitized environment for customer safety and satisfaction.
- Assisted clients in selecting different types of tanning lotions, tanning enhancers, and other products, providing guidance to best enhance their tans.
- Handled transactions, processed payments, and maintained accurate client records.
- Made strong relationships with repeat clients, providing high customer satisfaction and helping improve their experiences.
- 16 hr/wk, 52 wk/yr
OBGYN Internship
St. David's North Austin Medical Center
05.2025 - 08.2025
- Learned professional bedside manner and patient confidentiality.
- Helped organize, answer phone calls, and schedule appointments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all doctors.
Team Member
Smoothie King
04.2023 - 08.2024
- As a shift leader, my responsibilities included supervising and managing my team of employees during shifts to ensure efficient workflow and good customer service. Delegated tasks and assigned roles to team members based on their strengths and the needs of the shift.
- Trained and mentored new team members, introducing them to the company policies, procedures, and workplace culture.
- Responsible for monitoring each team member's performance to provide feedback and motivate them to meet productivity and quality needs.
- Responsible for handling customer complaints and concerns and resolving issues efficiently and professionally.
- Maintained accurate records of shift activities involving sales, labor, and employee performances.
- Managed cash handling and financial transactions.
- Shift Leader, 14 hr/wk, 48 wk/yr
Education
High School Diploma -
St. Dominic Savio Catholic High School
Austin, TX01-2026
Skills
- Customer Service & Client Relations
- Team Leadership & Training
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Time Management & Organization
- Cash Handling & POS Systems
- Adaptability & Multitasking
Timeline
OBGYN Internship
St. David's North Austin Medical Center
05.2025 - 08.2025
Tanning Consultant
Tan It All
08.2024 - 03.2026
Team Member
Smoothie King
04.2023 - 08.2024
High School Diploma -
St. Dominic Savio Catholic High School
Awards
- Chemistry Award, Sophomore year on-level chem award
- Spanish III Award, Junior year on-level Spanish III award
- Volleyball Award (Leadership and teamwork recognition)