PowerPoint
Taylor Glynn
Summary
Results-driven insurance professional with almost 5 years of experience in underwriting, policy management, risk assessment, and client relationship management. Proven ability to analyze complex insurance needs, deliver tailored coverage solutions, and exceed sales and service targets. Strong expertise in regulatory compliance, claims processing, and cross-functional team collaboration. Committed to delivering exceptional customer service and supporting organizational growth through strategic problem-solving and market insight.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager | Private Client
Hagerty Insurance
09.2023 - Current
- Motivated a team of 10 individuals
- Created a new onboarding/ training program for Private Client
- Developed strong working relationships with staff, fostering a positive work environment
- I had several individuals get prompted to fulfill their dream role in Private Client
- Helped launch a new team structure
- Manage our renewal retention premium and written endorsement premium
- Learned how to handle written and verbal warnings
- Handle my book of business
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Improved customer satisfaction by addressing and resolving complaints promptly
- Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions
Customer Account Specialist | Private Client
Hagerty Insurance
04.2022 - 09.2023
- Manages high-profile client accounts from $500,000 to $3,000,000
- Expertise in difficult conversations around applying mitigations for flood, wildfire, and other natural exposures
- Manage accounts with "white glove" service
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement
- Selected by my manager for the Hagerty Driver's Club Specialist role. In charge of member inquiries and retention rates
- I was selected by my team to be the "Bar Raiser" for the Private Client Group. The team advocate for the Private Client Group
- Used Salesforce to keep accurate records pertaining to inventory and account notes
- Mentor/Trainer for incoming new hires
- Interacted with team members across departments to research and resolve customer issues
Automotive Enthusiast Advisor III
Hagerty Insurance
11.2020 - 04.2022
- Had the second most up serves on my team with a total of 97 up serves in Q4
- Participated in the new Launch LSA program, expediting our learning and completing the LSA II level up trainings
- Provided sales and service of our insurance products and benefits
- Provided exceptional customer service by engaging and connecting with our members daily
- Flexer for Team Canada "Canada Supercharger". Fill in when Canada's service levels are high
- Created a Dress for Success community service project for my team
Education
Bachelor of Arts - Marketing
Olivet College
05.2020
Skills
- Client relationship management
- Risk management
- Customer relations
- Collaborative team management
- Strategic decision-making
- Detail-oriented organization
- Trustworthy team member
- Effective prioritization
- Self-directed project management
- Strong desire to learn
Affiliations
- Gamma Iota Sigma Member
- Sigma Beta Member
- Olivet College Women's Tennis Team
Certification
- Personal Lines Insurance License
Additional Information
- SalesForce
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Outlook
Timeline
Assistant Manager | Private Client
Hagerty Insurance
09.2023 - Current
Customer Account Specialist | Private Client
Hagerty Insurance
04.2022 - 09.2023
Automotive Enthusiast Advisor III
Hagerty Insurance
11.2020 - 04.2022
Bachelor of Arts - Marketing
Olivet College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefits401k matchWork from home optionPaid time offPaid sick leaveTeam Building / Company Retreats4-day work weekStock Options / Equity / Profit SharingQuote
"Yesterday is history, tomorrow is a mystery, but today is a gift. That's why they call it the present."
Kung Fu Panda
Software
Excel
Saleforce
Word
Outlook
Interests
Tennis
Boating
Outdoors
Gardening
Thrifting
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