Taylor Robbins
Traverse City
Summary
I am eager to advance professionally by leveraging my knowledge of the car world within Hagerty. I know this opportunity will do that. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I'm proud of my willingness to take on added responsibilities to meet team goals. I feel as though my curiosity will be an asset for this position as I putting our member experiences first.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager | Private Client
Hagerty Insurance
Traverse City
09.2023 - Current
- Motivated a team of 9 individuals
- Created a new one-boarding/ training program in Private Client
- Developed strong working relationships with staff, fostering a positive work environment.
- Had several individuals get prompted their dream role in Private Client.
- Helped launch a new team structure
- Learned how to handle written and verbal warnings
- Well skilled in the daily operations of workflows
Customer Account Specialist | Private Client
Hagerty Insurance
Traverse City, MI
04.2022 - Current
- Manages high profile client's accounts from $500k to $3 Million.
- Managed many accounts with "white glove" service
- Selected by my manager for the Hagerty Driver's Club Specialist role. In charge of member inquiries and retention rates.
- I was selected by my team to be the "Bar Raiser" for the Private Client Group. The team advocate for the Private Client Group.
- Mentor/Trainer for incoming new hires.
- Interacted with team members across departments to research and resolve customer issues.
Automotive Enthusiast Advisor III
Hagerty Insurance
Traverse City, MI
11.2020 - 04.2022
- Had the second most up serves on my team with a total of 97 up serves in Q4
- Participated in the new Launch LSA program, expediting our learning and completing the LSA II level up trainings
- Provided sales and service of our insurance products and benefits
- Provided exceptional customer service by engaging and connecting with our members daily
- Flexer for Team Canada "Canada Supercharger". Fill in when Canada service levels are high.
- Created Dress for Success community service project for my team
Education
Bachelor of Arts - Marketing
Olivet College
Olivet, MI05.2020
Skills
- Customer Relationship Management
- Risk Management
- Organization
- Dependable
- Prioritization
- Initiative
- Curiosity
Affiliations
- Member, Gamma Iota Sigma, 2019 to Alumni
- Olivet College Varsity Tennis Team, 2016 to Alumni
- Member, Sigma Beta Literacy Society, 2017 to Alumni
Certification
- Personal Lines Insurance License
Additional Information
- SalesForce
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Outlook
Timeline
Assistant Manager | Private Client
Hagerty Insurance
09.2023 - Current
Customer Account Specialist | Private Client
Hagerty Insurance
04.2022 - Current
Automotive Enthusiast Advisor III
Hagerty Insurance
11.2020 - 04.2022
Bachelor of Arts - Marketing
Olivet College