Taylor Gonzaga
Ewa Beach,HI
Summary
Enthusiastic, warm, and dedicated customer service professional with over 3 years of experience in fast-paced dining environments. Proven ability to provide exceptional hospitality as both a host, server, and a front and back of house member, ensuring an unforgettable dining experience for guests at Jolene's Hawaii and Sage Creamery. Skilled in excelling in delivering attentive service while maintaining a positive and friendly demeanor. Known for creating welcoming, positive guest experiences while efficiently managing high-volume service, POS transactions and order accuracy. Strong communicator adept at upselling menu items and fostering relationships with customers. Committed to teamwork and excellence, with a track record of enhancing guest satisfaction and contributing to a vibrant restaurant atmosphere.
Overview
3
3
years of professional experience
Work History
Host & Server
Jolene's Hawaii
Ewa Beach, USA
08.2022 - Current
- Greeted guests in a friendly and welcoming manner.
- Effectively communicated with both guests and staff for smooth operations.
- Handled guest inquiries and resolved complaints professionally.
- Took and served orders accurately, ensuring guest satisfaction.
- Recommended menu items and upsold specials to enhance sales.
- Processed payments and handled cash register operations with accuracy.
- Maintained in-depth knowledge of menu items, ingredients, and pairings.
- Provided exceptional service in food and drink presentation.
- Addressed and resolved customer issues promptly to maintain satisfaction.
- Adapted to high-pressure situations without compromising service quality.
- Collaborated with servers and kitchen staff to ensure timely service.
- Supported team members during busy shifts.
Front & Back of House Team Member
Sage Creamery
Kapolei, HI
10.2025 - 01.2026
- Ensured compliance with food safety standards and sanitation practices in back-of-house operations.
- Operated kitchen equipment efficiently, maintaining high-quality food preparation standards.
- Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
- Managed dishwashing operations effectively, ensuring cleanliness of all kitchen utensils and equipment.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Upheld food safety, sanitation, and cleanliness standards across both front and back of house.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Supported back-of-house operations by assisting with food prep, stocking, and maintaining kitchen organization.
- Adapted quickly between roles to support team during peak hours.
- Maintained a welcoming, upbeat atmosphere that encouraged repeat customers.
- Actively contributed to a positive workplace culture by fostering camaraderie among team members through collaboration, mutual respect, and shared goals.
Education
High School Diploma -
James Campbell High School
Ewa Beach, USA05-2023
Skills
- Customer Service Excellence
- Effective Communication
- Guest Experience Management
- Multitasking & Time Management
- Organization in Fast-Paced Environments
- POS System Proficiency
- Cash Handling & Transaction Accuracy
- Food Safety Awareness
- High-Volume Service Experience
- Front & Back of House Operations
- Team Collaboration & Adaptability
- Physical Stamina
Timeline
Front & Back of House Team Member
Sage Creamery
10.2025 - 01.2026
Host & Server
Jolene's Hawaii
08.2022 - Current
High School Diploma -
James Campbell High School
References
- Rowena Salanga, Manager, Jolene's Hawaii, (808) 683-1000, rowenasalanga@gmail.com
- Allen De Guia, Manager, Jolene's Hawaii, (808) 683-1000, allendeguia@gmail.com
- Courtney Villanueva, Manager, Sage Creamery, daisythedog@sagecreamery.com
- Zachary Villanueva, Manager, Sage Creamery, daisythedog@sagecreamery.com