Taylor Gosser
Meridian,ID
Summary
Dynamic operational manager with a proven track record at The Vintage Rose, excelling in event coordination and customer service. Skilled in conflict resolution and safety procedures, I consistently enhance client satisfaction and team performance. My leadership in high-pressure environments, such as as a flight attendant, showcases my commitment to excellence.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Operational Manager at Wedding Venue
The Vintage Rose
Nampa, ID
02.2025 - Current
- Managed daily operations to ensure efficient workflow and timely service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Flight Attendant
American Airlines
Phoenix, Arizona
10.2020 - 02.2025
- Achieved qualifications on Boeing series 737, 777, 787 as well as Airbus series 319, 320, 321 with Embraer series 175, 195 & CRJ 900
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Coordinated emergency procedures, remaining calm during high-pressure situations.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Assistant Coach
Meridian High School
Boise, ID
01.2021 - 01.2022
- Assisted head coach in developing training programs for student-athletes.
- Provided individual feedback to athletes, enhancing performance and skills.
Volunteer
TIP Volunteer Program
Boise, ID
01.2018 - 12.2020
- Community Service
- Joy Prom (Prom for children and adults with a disability).
- Fundraiser for kids with disabilities.
- Weekly Softball games for students with disabilities.
- Special Olympics (activities like Olympics for all aged people with a disability).
- Student Tutor for 13 students with autism and down syndrome.
Education
Associate of Arts - Business
College of Western Idaho
Nampa, ID 02.2020 - 08.2025
High School Diploma -
Green Valley High School
Henderson, NV05.2019
Skills
- Operations management
- Event coordination
- Safety procedures
- Conflict resolution
- Customer service
- Team leadership
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Limited
Timeline
Operational Manager at Wedding Venue
The Vintage Rose
02.2025 - Current
Assistant Coach
Meridian High School
01.2021 - 01.2022
Flight Attendant
American Airlines
10.2020 - 02.2025
Associate of Arts - Business
College of Western Idaho
02.2020 - 08.2025
Volunteer
TIP Volunteer Program
01.2018 - 12.2020
High School Diploma -
Green Valley High School
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