Taylor Graves
Canton,MI
Summary
My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth. I believe in excellence and have always dedicated myself, my talents and my creative abilities to ensure success. My positive attitude and willingness to give makes me a valuable resource to any organization that would employ me. I am confident that my skills will be an asset and have a favorable impact in any company.
Overview
5
5
years of professional experience
Work History
Nanny
Nicole And Brad Hoppe
08.2017 - 03.2020
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, snacks, hygiene and socialization.
- Administered basic first-aid and medication in emergency situations.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted children with homework assignments and special projects across different subjects.
Patient Services Associate
University Of Michigan Hospital - Pediatric Neuro
06.2018 - 08.2018
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Received inbound calls and message relaying based on urgency to doctors and nurses
- Responsible for processing nd uploading referral requests
- Used EPIC to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries via telephone and through email.
Unit Director
Plymouth Family YMCA
02.2015 - 08.2017
- Facilitated and managed implementation of various camp activities to ensure overall growth and development of campers.
- Managed and trained staff to ensure effective implementation of YMCA designed programs to ensure staff adherence to all policy and procedures
- Mentor to campers, displaying positive attitude about camp, campers and staff, by using appropriate language, dress code and by following YMCA rules and regulations in all areas.
- Team leader and managed weekly staff meetings, annual continuing education courses and regional events .
- Maintain safety of all members and staff by identifying and correcting at risk situations, writing incident reports, etc.
- Other roles held at Plymouth Family YMCA – Plymouth, MI include: Assistant Teacher, Before and After Care Lead Teacher, Before and After Care Front Desk, Camp Counselor
Education
Bachelor of Science - Organizational Leadership, Psychology Minor
Central Michigan University - Global Campus
Mount Pleasant, MI05.2022
Applied Sciences
Schoolcraft Community College
Livonia, MISkills
- Customer Interaction
- Program Support
- Operational Procedures
- Documentation Review
- Problem Identification
- Effective Verbal Communication
- Creative Solutions
- Reading Comprehension
- Reliable and Responsible
- Self-Motivated
Timeline
Patient Services Associate
University Of Michigan Hospital - Pediatric Neuro
06.2018 - 08.2018
Nanny
Nicole And Brad Hoppe
08.2017 - 03.2020
Unit Director
Plymouth Family YMCA
02.2015 - 08.2017
Bachelor of Science - Organizational Leadership, Psychology Minor
Central Michigan University - Global Campus
Applied Sciences
Schoolcraft Community College
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