Taylor Green
Trenton,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized, strong leader and dependable candidate successful at managing multiple priorities with a positive attitude and Willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Contact Center Representative
TD Bank
Mt. Laurel, NJ
08.2023 - Current
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Processed debit card and electronic check payments.
- Supported company-wide initiatives such as marketing campaigns or product launches through targeted outreach efforts within the contact center environment.
- Supports Customer needs and determine solutions to Customer problems, particularly as it relates to digital banking products and services.
Contact Center Representative
Credit Union of New Jersey
Ewing, NJ
10.2022 - 08.2023
- Answers telephone inquiries from members regarding loan and deposit services, credit, debit, and atm cards; account information transfer requests, withdrawals, stop payments, check supplies or any other member request
- Resolving account discrepancies and record member transactions and information request
- Processed account updates, service requests, processed loan applications and promoted, cross-sells current and new products.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
Telephone Operator
St. Francis Medical Center
Trenton, NJ
01.2022 - 10.2022
- Relays incoming and outgoing calls to requested destinations, monitors operations of telephone and paging systems to ensure that the telephone equipment is in good order and operates the switchboard
- Communicates medical and other information to authorized recipients and announce medical codes, makes connection between interpreter and the patients, and provides information to patients and visitors
- Supported emergency response efforts by quickly relaying critical information to appropriate parties.
- Operated switchboard and routed incoming calls to appropriate departments.
Education
No Degree - Liberal Arts And General Studies
Mercer County Community College
Trenton, NJ12.2024
High School Diploma -
Cinnaminson High School
Cinnaminson, NJ06.2017
Timeline
Contact Center Representative
TD Bank
08.2023 - Current
Contact Center Representative
Credit Union of New Jersey
10.2022 - 08.2023
Telephone Operator
St. Francis Medical Center
01.2022 - 10.2022
No Degree - Liberal Arts And General Studies
Mercer County Community College
High School Diploma -
Cinnaminson High School