Taylor Greene

• Deliver world-class guest service in a dynamic hospitality environment with a focus on personalized experience and issues resolution.
• Actively engage with guest to understand needs and provide tailored solution, enhancing satisfaction and loyalty.
• Collaborate cross functionally with reservations, events, sales, and housekeeping to insure service standards are upheld.
• Mentor new staff on service on delivery standards and operational procedure.

Key Achievements

• Recognized for consistently high guest satisfaction metrics and strong teamwork.
• Regularly assigned to assist during peak occupancy periods due to reliability.

• Managed daily site operations including audit, cash management, and inventory readiness .
• Coached team members on customer engagement and process adherence.
• Ensured safe, compliant, and welcoming environment for customers.

Key Achievements

• Contributed to improved operational readiness and minimized discrepancies during transitions between team member.

• Lead and coached sales teams to deliver high-quality customers interactions aligned with brand standards.
• Partnered with staff to exceed sales targets acquisition goals, and retention objectives.
• Recruited, trained, and developed diverse team members to drive customers engagement and business performance.
• Oversaw store operations including scheduling, cash handling, inventory control, and loss prevention.

Key Achievements

• Regularly surpassed performance goals through effective team coaching and floor leadership.
• Played a key leadership role during product launches and promotions, ensuring smooth operations and revenue lifts.