Taylor Grinston
Granite City,IL
Summary
Dynamic professional with a proven track record at Ulta Beauty, enhancing customer experiences through expert makeup application and product knowledge. Excelled in high-stress situations at Charter Spectrum, boosting customer loyalty through empathetic service. Skilled in organizational abilities and exceptional customer service, demonstrating a unique blend of interpersonal and money-handling competencies. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Prestige Beauty Advisor
Ultra Beauty
Fairview Heights, IL
08.2023 - Current
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
Customer Service Representative
Charter Spectrum
Bridgeton, MO
01.2019 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Madison High School
Madison, IL05.2017
Skills
Strong Communication Skills
Exceptional customer service
Money Handling
Adaptable to change
Organizational abilities
Product Organization
Team collaboration abilities
Professional telephone demeanor
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Prestige Beauty Advisor
Ultra Beauty
08.2023 - Current
Customer Service Representative
Charter Spectrum
01.2019 - 03.2023
High School Diploma -
Madison High School