Taylor Hammonds
West Bend
Summary
Results-oriented Customer Service Professional with extensive experience enhancing guest satisfaction in high-pressure environments. Proficient in order processing, maintaining cleanliness, and fostering effective team collaboration. Demonstrated ability to multitask and adapt swiftly, ensuring positive dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Jugs Pub and Grill
08.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and upselling of daily specials.
- Maintained cleanliness and organization of dining area and service stations.
Screening Coordinator
Spaulding Clinical Research
03.2020 - Current
- Enhanced enrollment rates through effective participant recruitment strategies.
- Ensured compliance by developing and maintaining rigorous screening protocols.
- Streamlined screening processes, boosting operational efficiency across multiple studies.
- Conducted assessments to consistently verify potential participants' eligibility criteria.
Waitress
The Norbert
01.2024 - 08.2025
- Ensured efficient billing by accurately processing customer orders via POS system.
- Enhanced food delivery timeliness and quality through collaboration with kitchen staff.
- Adapted to fluctuating customer needs, effectively prioritizing tasks and responsibilities.
- Resolved customer inquiries and complaints, significantly improving satisfaction levels.
Waitress
Bibingers
07.2021 - 01.2024
- Enhanced customer satisfaction by maintaining composure during high-pressure situations.
- Efficiently processed transactions using cash registers and credit card machines.
- Fostered teamwork through effective communication and collaboration among staff members.
- Maintained clean, organized server areas to optimize service efficiency and speed.
Waitress
The Stillery- Grafton
11.2022 - 06.2023
- Enhanced new staff training on service protocols and procedures.
- Maintained service standards during high-pressure, busy shifts.
- Balanced multiple tables and orders, ensuring prompt service delivery.
- Created a clean, welcoming dining environment for positive guest experiences.
Education
High School Diploma -
Mayville High School
Mayville, WI06-2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
Certified Nursing Assistant
Basic Life Support
Timeline
Waitress
Jugs Pub and Grill
08.2025 - Current
Waitress
The Norbert
01.2024 - 08.2025
Waitress
The Stillery- Grafton
11.2022 - 06.2023
Waitress
Bibingers
07.2021 - 01.2024
Screening Coordinator
Spaulding Clinical Research
03.2020 - Current
High School Diploma -
Mayville High School