Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor Harvey

Santa Fe ,NM

Summary

Versatile and dynamic, with a proven track record at Outback Steakhouse and Dh Lescombes Winery, I excel in customer service and sales expertise. Leveraging strong multitasking abilities and a team player attitude, I've successfully boosted beverage sales and enhanced team efficiency, demonstrating exceptional leadership and customer engagement skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

Outback Steakhouse
09.2015 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Boosted beverage sales, designing and promoting range of signature cocktails.

Server Trainer

Dh Lescombes Winery
10.2022 - 08.2024
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.

Key Manager

Outback Steakhouse
03.2017 - 10.2021
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Facilitated regular performance evaluations for staff members, providing constructive feedback on areas of strength or weakness as well as opportunities for growth.
  • Streamlined office operations for improved workflow and productivity, reducing wasted time and resources.
  • Built strong relationships with external partners such as vendors or clients contributing positively to overall business growth.

Education

GED -

Santa Fe Community Collage
Santa Fe, NM
08.2017

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Patience and Tolerance
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible Alcohol Service
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Menu Memorization
  • Memory retention
  • Inventory
  • Sales expertise
  • Salesmanship
  • Staff Management
  • Basic accounting
  • Ordering bar supplies
  • Aloha POS
  • Dining room management

Certification

Food Handlers Certified

Alcohol License

Timeline

Server Trainer

Dh Lescombes Winery
10.2022 - 08.2024

Key Manager

Outback Steakhouse
03.2017 - 10.2021

Bartender

Outback Steakhouse
09.2015 - Current

GED -

Santa Fe Community Collage

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Taylor Harvey