Taylor Hatrak
Palm Desert,CA
Summary
I'm a passionate job seeker with strong organizational skills with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Opening/Closing Server
Dave & Buster's
Rancho Mirage, CA
09.2023 - Current
- Handled high-pressure situations calmly, ensuring positive experiences for customers and staff alike.
- Provided exceptional service to large parties, managing multiple demands simultaneously.
- Enhanced customer satisfaction by providing timely and efficient closing services.
- Balanced multiple responsibilities effectively, prioritizing tasks based on urgency and importance.
Serving Assistant/Hostess
The Hideout
Palm Desert, CA
03.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
Server Trainer
Cheesecake Factory Inc
Rancho Mirage, CA
03.2023 - 01.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server
IHOP
Palm Desert
06.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
Window Cleaner
DLB Construction
Palm Desert, CA
10.2021 - 05.2022
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
- Calculated prices, collected payments and furnished written receipts to support accounting records and help business remain profitable.
- Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.
Ice Cream Scooper/Cashier Team Lead
Lapperts
Palm Desert, CA
03.2021 - 07.2021
- Operated POS cash register and equipment to collect payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA05.2023
Skills
- Phone Answering
- Merchandising Proficiency
- Stocking and Replenishing
- Suggestive Selling
- High-Volume Dining
- Product and Service Sales
- Customer Assistance
Timeline
Opening/Closing Server
Dave & Buster's
09.2023 - Current
Serving Assistant/Hostess
The Hideout
03.2023 - Current
Server Trainer
Cheesecake Factory Inc
03.2023 - 01.2024
Server
IHOP
06.2022 - 09.2022
Window Cleaner
DLB Construction
10.2021 - 05.2022
Ice Cream Scooper/Cashier Team Lead
Lapperts
03.2021 - 07.2021
High School Diploma -
Palm Desert High School