Taylor Heinen
Jonesboro,AR
Summary
Strategic retail banking leader with 9+ years of progressive experience driving branch performance, developing high-performing teams, and expanding customer relationships in community banking environments. Known for effectively onboarding, mentoring, and coaching new associates to build confidence, strengthen skills, and develop into well-rounded professionals who deliver consistent performance, operational excellence, and exceptional client experiences.
Overview
9
9
years of professional experience
Work History
Branch Manager II
Regions Bank
Walnut Ridge, Arkansas
07.2023 - Current
- Lead branch operations and strategic sales initiatives through disciplined sales management, relationship growth, and operational excellence.
- Coach and develop a team of banking associates from onboarding to sales performance, service delivery, and professional growth, fostering a high-performance sales and service culture aligned with regional goals.
- Maintain exceptional client experience metrics, consistently achieving KDS customer satisfaction scores in the 90% range, reflecting strong service standards and relationship management.
- Oversee branch financial performance including expense control and forecasting to ensure operational efficiency and sustainable growth.
- Partner with regional leadership, financial advisors, and business banking teams to identify market opportunities and deliver integrated financial solutions that expand customer relationships.
- Recruit, mentor, and develop branch staff through performance coaching, development planning, and ongoing training to maximize team effectiveness.
- Ensure adherence to regulatory compliance, operational risk standards, and internal policies while maintaining audit readiness.
Assistant Financial Center Manager
Simmons Bank
Jonesboro, AR
01.2019 - 07.2023
- Supported the Branch Manager in overseeing daily branch operations, ensuring alignment with sales goals, service standards, and regulatory compliance requirements.
- Assisted in leading and developing a high-performing team of associates through coaching, performance feedback, and ongoing training.
- Partnered with business banking, mortgage, and financial advisors to deliver integrated financial solutions and strengthen customer relationships.
- Implemented needs-based sales strategies that increased product penetration and supported branch deposit and lending growth.
- Monitored branch performance metrics and collaborated with leadership to implement action plans that improved sales and service outcomes.
- Helped recruit, onboard, and train new associates, strengthening the branch’s talent pipeline and team capability.
- Resolved escalated customer issues and strengthened long-term client relationships through proactive problem solving and service recovery.
Financial Relationship Senior Consultant
Regions Bank
Jonesboro, AR
03.2017 - 01.2019
- Generated new deposit and lending relationships through proactive business development, referrals, and community engagement.
- Consistently exceeded quarterly Retail Incentive Plan goals by identifying customer needs and delivering tailored financial solutions.
- Built and maintained strong client relationships through consultative sales and ongoing account management.
- Collaborated with branch leadership and financial advisors to identify cross-sell opportunities and expand existing client relationships.
- Educated customers on banking products, lending solutions, and financial planning services to improve financial outcomes and strengthen retention.
- Ensured compliance with bank policies, operational procedures, and regulatory requirements during all customer interactions.
- Supported branch leadership by mentoring newer associates and contributing to a collaborative, high-performance sales culture.
Education
Bachelor of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Retail Banking Leadership
- Strategic Sales & Market Growth
- Branch Operations Management
- Team Development & Coaching
- Community Engagement
- Associate Onboarding & Training
Accomplishments
- Impact Award Recipient – Regions Bank (2025)
Recognized for exceptional leadership and community engagement, completing 245 volunteer hours supporting community development and financial wellness initiatives. - Marketplace Subcommittee Chair – Regions Arkansas Impact Network
Selected to provide leadership for the Arkansas Impact Network, advancing diversity, community engagement, and financial empowerment initiatives across Regions Bank markets. - Board of Directors – Lawrence County Chamber of Commerce (2026- current)
Elected to serve on the Board of Directors, supporting economic development initiatives, business advocacy, and community partnerships within the region.
Timeline
Branch Manager II
Regions Bank
07.2023 - Current
Assistant Financial Center Manager
Simmons Bank
01.2019 - 07.2023
Financial Relationship Senior Consultant
Regions Bank
03.2017 - 01.2019
Bachelor of Science - Industrial And Organizational Psychology
Southern New Hampshire University