Taylor Henderson

Manage inbound calls and emails to facilitate customer service needs.

• Assist with deescalation's
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each members' individual needs.
• Mentor new employees on procedures and policies to maximize team development.
• Inform members about billing procedures, process payments and help provide financial piece of mind.
• Develop impactful relationships with members by delivering product awareness.
• Upheld privacy and security requirements for customer information.
• Resolved complex account issues promptly by collaborating effectively across multiple departments, ensuring client satisfaction and trust.
• Monitor accounts and activity for possible fraudulent activity.
• Research and maintain a line of communication with members while resolving any account conflicts or tasks that require follow-up.

• Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
• Support students with personalized accomodations, and educational assessments.
• Manage and monitor classroom in absence of lead teacher.
• Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.

• Assisted clients with custom requests by listening attentively to their needs, making appropriate recommendations based on personal tastes or event themes and budget.
• Processed customer orders accurately and efficiently, contributing to increased sales revenue.
• Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
• Manage incoming stock and outgoing delivery's in timely manor.
• Communicate clearly and effectively with customers to determine desired arrangements for specific time and date catering to the specific occasion.
• Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
• Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.