Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Henderson

Sun Prairie,WI

Summary

Dynamic Revenue Cycle Systems Specialist with expertise in claims management and medical coding at Exact Sciences Laboratories. Proven track record in enhancing system performance and user experience through innovative solutions and effective communication. Recognized for mentorship abilities and consistently dependable support, driving process improvements and ensuring compliance with industry regulations.

Overview

10
10
years of professional experience

Work History

Revenue Cycle Systems Specialist IV

Exact Sciences Laboratories
03.2025 - Current
  • Coordinated seamless system upgrades while minimizing negative impacts on end-users'' experiences or workflow disruptions.
  • Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.

Revenue Cycle Systems Specialist I

Exact Sciences Laboratories
05.2023 - 02.2025
  • Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
  • Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
  • Conducted regular system audits, ensuring compliance with industry regulations and company policies.
  • Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
  • Reduced downtime by proactively identifying potential system vulnerabilities and addressing them promptly.
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Billing Specialist (RCCT)

Exact Sciences Laboratories
03.2022 - 04.2023
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Assisted in VOB Pilot Program to help patients verify their coverage with insurance for our products.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write offs.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.

Customer Care Associate

Exact Sciences Laboratories
11.2021 - 03.2022
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
  • Contributed to positive company reviews by delivering exceptional support experiences to clients.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.


Shift Supervisor/Head Trainer

Red Robin
06.2015 - 11.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Mentored front of house personnel on company policies, customer service techniques, and professional communication.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Enforced company policies and regulations with employees.

Education

Medical Coding Specialist - Medical Coding

Moraine Park Technical College
Fond Du Lac, WI
05-2018

High School Diploma -

Sun Prairie High School
Sun Prairie, WI
06-2012

Skills

  • RCCT subject matter expert
  • Mentorship/Training
  • Strong organizational skills
  • Claims management
  • Medical coding expertise
  • Effective time management
  • Effective communication
  • Adept at using Microsoft Office applications
  • Epic Super User
  • Consistently dependable
  • Insurance Plan Verification
  • Professional phone communication

Timeline

Revenue Cycle Systems Specialist IV

Exact Sciences Laboratories
03.2025 - Current

Revenue Cycle Systems Specialist I

Exact Sciences Laboratories
05.2023 - 02.2025

Billing Specialist (RCCT)

Exact Sciences Laboratories
03.2022 - 04.2023

Customer Care Associate

Exact Sciences Laboratories
11.2021 - 03.2022

Shift Supervisor/Head Trainer

Red Robin
06.2015 - 11.2021

Medical Coding Specialist - Medical Coding

Moraine Park Technical College

High School Diploma -

Sun Prairie High School

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